Hotel Front Desk Agent - PM

GF Hotels & Resorts; Lubbock (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking an enthusiastic front desk agent to join their guest services team. This role involves welcoming guests, managing check-in/check-out processes, and providing exceptional customer service. If you have a passion for hospitality and enjoy interacting with people in a positive environment, this is the perfect opportunity for you. Join a team that values guest satisfaction and teamwork, and contribute to creating memorable experiences for every visitor.

Qualifications

• Excellent communication skills and a passion for guest service.
• Ability to work in a dynamic environment.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Handle guest inquiries and resolve complaints effectively.
• Provide excellent customer service to ensure guest satisfaction.

Skills

Communication Skills

Customer Service

Teamwork

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

1. Welcome guests and manage check-in/check-out processes.
2. Handle guest inquiries and resolve complaints effectively.
3. Manage guest accounts and reservations.
4. Provide excellent customer service to ensure guest satisfaction.

Qualifications

1. Excellent communication skills.
2. Passion for guest service and hospitality.
3. Ability to work in a team and in a dynamic environment.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality