Hotel Front Desk Agent/Night Auditor - Full Time

Better Talent; Apalachicola (FL); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

PTO

Health insurance

Life insurance

Vision insurance

HSAs/FSAs/HRAs

Job summary

Forgotten Coast Hospitality in Northwest Florida seeks a Hotel Front Desk Agent/Night Auditor for full-time hours at the Gibson Inn. The role covers evening and overnight duties, including balancing revenue, preparing reports, and ensuring security for the next day.

You will handle late check-ins, respond to guest needs, and manage phones and emails during your shift. The position emphasizes independence, reliability, and attention to detail to maintain seamless guest experiences at a historic,

Qualifications

• Excellent oral and written communication skills.
• Task-driven and highly organized, with strong problem-solving skills.
• Proven multi-tasker with the ability to shift and manage multiple priorities.
• Trustworthy with a willingness to maintain confidentiality.

Responsibilities

• Balance daily revenue and reconcile guest folios, posting all charges.
• Process the night audit in the PMS to roll to the next day.
• Verify payment transactions and resolve discrepancies.
• Check-in/check-out guests and handle late arrivals/early departures.
• Respond to guest requests and forward messages to appropriate departments.
• Answer phones and emails and assist or escalate as needed.
• Monitor safety and report policy violations and maintenance needs.
• Prepare the front desk for morning shift and restock as needed.
• Coordinate with housekeeping/maintenance for room status.
• Log shift notes for the morning staff, including VIPs and issues.

Skills

Communication skills

Organization

Multitasking

Confidentiality

Education

High school diploma/GED

Job description

Hotel Front Desk Agent/Night Auditor - Full Time

Company Overview

Become a part of New Old Florida in Apalachicola - the coolest place to stay on the Panhandle.

Experience the timeless tradition of excellence and luxury as part of our team at Gibson Inn. Established in 1907 and proudly listed on the National Register of Historic Places, this prestigious establishment offers you the opportunity to carve out your own professional legacy.

The iconic Parlor Bar remains the definitive local watering hole, serving craft cocktails, local beers, and a knockout menu from the famed in-house restaurant, the Franklin Café. Reminiscent of days gone by, this fresh 45-room boutique hotel features one-of-a-kind guest rooms designed for every type of traveler, a lively Billiards room, wrap-around porches, Bentley chauffeur service, Gibson Golf Cart rental packages, complimentary bicycles, and more.

Each day, our dedicated staff goes above and beyond to deliver exceptional hospitality to our guests. Through friendliness, warmth, and an unwavering commitment to going the extra mile, we create an unforgettable experience for all. This dedication to excellence not only extends to our guests but also cultivates a dynamic and supportive work environment for our staff.

Preserving the grandeur and beauty of Old Florida but upgraded with all the modern conveniences of today, Gibson Inn is an enviable place to work in Apalachicola. It offers the chance to be a part of history while creating your own.

Position Summary

As the Night Front Desk Agent at the Gibson Inn, you'll play a key role in maintaining the smooth operation of the inn during evening and overnight hours. While guest activity slows, your focus will shift to essential administrative tasks like balancing daily revenue, preparing reports, and ensuring the property is secure and ready for the next day.

You’ll also handle late check-ins and early departures, respond to guest needs, and answer phones and emails that come in during your shift. Attention to detail is important, especially when restocking supplies, organizing front desk materials, and preparing for the morning team’s arrival.

This role requires someone who is dependable, detail-oriented, and comfortable working independently. If you take pride in keeping things running efficiently behind the scenes, this is a great opportunity to support a seamless guest experience at the Gibson Inn.

Responsibilities

• Balance daily revenue: Reconcile guest folios and ensure all charges (rooms, food, incidentals) are properly posted
• Close the business day: Process the night audit in the PMS (Property Management System) to roll the system to the next day.
• Verify payment transactions: Ensure credit card authorizations, direct bills, and cash payments match records.
• Correct discrepancies: Investigate and resolve any billing or posting errors.
• Check-in/check-out guests: Handle late arrivals or early departures.
• Respond to guest requests: Fulfill or escalation maintenance issues, extra linen needs, wake-up calls, etc.
• Answer phones and emails: Provide assistance or forward messages to appropriate departments.
• Monitor guest activity: Ensure safety and report any suspicious behavior or policy violations.
• Prepare for morning shift: Ensure the front desk is restocked and tidy for day staff.
• Coordinate with housekeeping/maintenance: Note rooms needing special attention or follow-up.
• Monitor lobby and premises: Conduct periodic property walkthroughs for safety and security.
• Secure cash drawer: Count and log the cash Restock and organize supplies: Front desk materials, forms, key cards, etc.
• Log shift notes: Leave a detailed handoff for the morning staff (e.g., unresolved issues, VIPs, maintenance needs).
• Secure cash drawer: Count and log the cash drawer, make drops if required.
• Lock up sensitive areas: Secure storage rooms

Qualifications

• Work experience a hotel receptionist in the hospitality industry or customer service is preferred.
• Excellent oral and written communication skills.
• Task-driven and highly organized, with strong problem-solving skills.
• Proven multi-tasker with the ability to shift and manage multiple priorities.
• Trustworthy with a willingness to maintain confidentiality.
• High school diploma/GED required.

Hourly Pay Range: $14 - $17

• PTO
• Health insurance
• Life insurance
• Vision insurance
• Healthcare spendings or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Retirement benefits or accounts
• Long-term disability insurance
• Short-term disability insurance
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Schedule

• Night Shift
• AM/PM Shifts

Start your journey with Forgotten Coast Hospitality in Northwest Florida. We are local to the core—kindness and respect is the foundation of who we are. We believe hiring and nurturing the right people is the best way to serve our guests and community and deliver memorable experiences.