Hotel Front Desk Agent - Maverick Elko

Maverick Gaming; Elko (NV); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Paid Time Off

Flexible schedules

Medical, Vision, and Dental insurance

Disability Insurance

401k plan

Employee meal discount program

Job summary

Maverick Casino & Hotel Elko is seeking a Hotel Front Desk Agent to deliver outstanding guest service at the Maverick Hotel Front Desk. You will handle check-ins/outs, reservations, and guest requests while ensuring smooth operations across hotel departments.

Join a team offering housing options after 90 days, varied shifts, and a benefits package including PTO, insurance, and a 401k plan. Apply to be part of a friendly, service-driven property in Elko.

Qualifications

• Excellent customer service skills.
• Able to read, write and typing skills.
• Must be able to multitask.
• Stand for up to 8 hours.
• Attention to detail, speed, accuracy and follow-through.
• Push or pull loads up to 40 pounds.
• Punctuality and reliable attendance.
• Honesty and integrity.

Responsibilities

• Provide superior guest service and handle guest interactions professionally.
• Check guests in and out of the hotel and issue room keys.
• Enter reservations and cancellations and update guest requests.
• Maintain front desk paperwork and cash handling.
• Communicate with Security, Maintenance, Housekeeping, and other departments via radio or phone.
• Set up wake-up calls and manage guest inquiries.
• Maintain knowledge of occupancy, events, and group bookings affecting reception.

Skills

Customer service

Multitasking

Typing

Reading and writing

Tools

PBX Phone System

Radio communication

Job description

Description

Hotel Front Desk Agent - Maverick Casino & Hotel Elko

*Housing options available after 90 days*

Pay Range: $13.00/per hour (Varied Shifts)

Team Members Will Enjoy:

• Paid Time Off
• Flexible schedules
• Medical, Vision, and Dental insurance
• Short-Term/Long-term Disability Insurance
• 401k plan
• Employee meal discount program
• And more!

The Maverick Hotel Front Desk performs a variety of duties for guests of hotel. Answer all incoming calls and transfers calls to the appropriate department. Enters all reservations/cancellations and follows through on any changes requested by guest. Registers and assigns rooms to guests, issues rooms keys, computes bill and collects payment for stay. Answers all guest inquiries to the best of your ability.

Responsibilities include but are not limited to:

• Provide superior guest service, positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
• Check guests in/out of hotel.
• Issue room keys and collect payment for room.
• Responsible for shift paperwork and Front Desk bank.
• Assist guests with any questions and address concerns.
• Use PBX Phone System.
• Responsible for communicating using radio equipment with Security, Maintenance, Housekeeping, Slot Department and the shuttle.
• Answer all incoming calls and transfer to the correct departments.
• Enter reservations and cancellations as requested by guests.
• Set up wake up calls for guests.
• Performs related and/or other duties as required.
• Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk’s.

Requirements

• Must possess excellent customer service skills.
• Be able to read, write and typing skills.
• Must be able to multitask.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimum supervision.
• Ability to grasp, bend, and stoop; push or pull loads up to 40 pounds.
• Punctuality and regular and reliable attendance.
• Honesty and Integrity

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

For more information on E-Verify, or if you believe that your employer have violated its E-Verify responsibilities, please contact DHS.

888-897-7781

E-Verify.gov