Hotel Front Desk Agent (Courtyard by Marriott Downtown Little Italy)

Schulte Hospitality Group; San Diego (CA); On-site; USD 29,000 - 39,000; Part time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

Life Insurance options

401k Plan

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets

Schulte Savings Marketplace Discounts

Job summary

Courtyard by Marriott Downtown Little Italy (Schulte Hospitality Group) is seeking a dynamic Guest Service Representative to join our team. SHG emphasizes hospitality, respect, authenticity and a positive impact on stakeholders.

The role is part-time at our Little Italy, San Diego location with a focus on guest recognition and smooth front desk operations. The responsibilities include greeting guests, managing check-in/out, handling inquiries, and maintaining a welcoming lobby.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank; count bank at beginning and end of shift; ensure cash drops are done with proper cash handling and report over/shorts.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PII data.
• Follow checklist during check in/check out with guest; retrieve identification documents and form of payment.
• Attends promptly to guest needs and inquiries.
• Perform various other duties as assigned to meet business objectives.

Skills

Front Desk Operations

Guest Service

Communication Skills

Education

High School education

Job description

Hotel Front Desk Agent (Courtyard by Marriott Downtown Little Italy)

#DBSD-58165

Requisition Number

DBSD-58165

Job Description

Courtyard by Marriott Downtown Little Italy (Schulte Hospitality Group) is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks , an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today , with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

KNOWLEDGE, SKILLS AND ABILITIES

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.

Location

Little Italy San Diego Downtwn-21237

Position Type

Part-time

Compensation Range

$24.50