Front Desk Agent (Part-Time) Courtyard by Marriott Little Italy Hotel

Schulte Hospitality Group; San Diego (CA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Daily Pay options

Free Telemedicine and Virtual Mental Health care

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets and more

Job summary

A leading hotel chain seeks a dynamic, service-oriented Guest Service Representative (Part-Time) in San Diego, California. Responsibilities include greeting guests, managing front desk operations, and ensuring a positive guest experience. Candidates should have at least one year of front desk experience and communicate effectively. This role offers exciting perks including flexible hours and various health benefits, emphasizing the company's commitment to employee development.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Strong time management and organizational skills.
• Commitment to delivering exceptional guest service.

Responsibilities

• Greets guests as they arrive, focusing on personal recognition.
• Responsible for issued bank and ensure proper cash handling procedures.
• Attends promptly to guest needs and inquiries.
• Manages cash handling and banking procedures.
• Maintains a clean and organized front desk area.
• Handles guest information with care and privacy.
• Supports lobby activation efforts and other duties as assigned.

Skills

Basic computer skills

Effective verbal and written communication

Ability to exceed expectations

Excellent time management skills

Education

High School education

Job description

Overview

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative (Part-Time) to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What’s In It For You

When You Join SHG you’ll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties And Responsibilities

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned

Education And Experience

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

Knowledge, Skills And Abilities

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

• Schulte Hospitality Group is an Equal Opportunity Employer.