Hotel Front Desk Agent - 2nd Shift (PT)

Spooky Nook Sports Ohio LLC; Hamilton (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free gym membership

Holiday pay (1.5x hours)

Food & beverage discounts

Apparel discounts

Discounts on events/parties

Local business discounts

Job summary

Spooky Nook Sports Ohio LLC is seeking a Part-Time Hotel Front Desk Associate for Warehouse Hotel in Hamilton, OH. The role supports guest check-in, room assignments, and inquiries with a friendly, professional demeanor.

The position primarily runs 3PM–11PM on the 2nd shift, with weekend availability required. Successful candidates will handle reservations, payments, and guest services while coordinating with hotel staff to ensure a smooth guest experience.

Qualifications

• 18 years of age or older
• High School Diploma or equivalent
• Fluent knowledge of the English language; read/write/speak
• Availability for evenings/weekends/holidays
• Authorized to work in the United States
• Experience in a guest-focused environment
• Ability to multi-task and work independently
• Bilingual English/Spanish is a plus

Responsibilities

• Greet, register, and assign rooms to guests
• Issue room keys
• Demonstrates a positive and friendly attitude towards guests and staff
• Answer inquiries about hotel services, registration, facilities, dining, and directions
• Keep records of room availability and guest accounts
• Compute bills, collect payments, and make change
• Make and confirm reservations
• Post charges to ledger
• Make restaurant/transportation/tour reservations
• Sell seasonal tickets
• Assist with luggage delivery
• Answer and route outside calls
• Provide information to callers and record messages
• Perform clerical duties and prepare arrivals
• Coordinate with maintenance, housekeeping, and management
• Record wake-up calls and lost and found items in Visual One
• All other duties as assigned

Skills

Guest service

English proficiency

Multitasking

Teamwork

Punctuality

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Tools

Visual One system

Job description

Description

The Hotel Front Desk Associate is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while always upholding a professional demeanor. Demonstrate good teamwork, working alongside of other front desk associates. This position reports to the Front Desk Supervisor and Front Office Manager.

This position will primarily work 2nd Shift from 3PM-11PM. Weekend availability is a requirement for this position.

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed.

As a Part-Time team member of the Nook, you will enjoy:

• Free individual membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
• 1.5x your hourly rate of pay for holiday hours worked
• 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
• 35% off all Nook apparel
• Discounts on birthday parties, personal training, event space rental, and more!
• Discounts at participating local restaurants and businesses

Essential Job Functions

• Greet, register, and assign rooms to guests
• Issue room keys
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor.
• Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions
• Keep records of room availability and guest accounts
• Compute bills, collect payments, and make change for guests
• Make and confirm reservations
• Post charges (such as room, food, telephone) to ledger
• Make restaurant, transportation, or entertainment reservations, as well as arrange for tours
• Sell a variety of seasonal tickets
• Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms
• Answer, screen, and route outside calls
• Supply information to callers and record messages
• Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests
• Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes
• Record and set up all wake-up calls
• Record lost and found items into Visual One and coordinate with housekeeping the mailing of all articles to Guests
• All other duties assigned

Basic Qualifications

• 18 years of age or older
• High School Diploma or equivalent
• Dependable transportation to and from work
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
• Availability to work a flexible schedule that can include evenings, weekends, and/or holidays as needed
• Integrity to safeguard confidential information
• Authorized to work in the United States
• Previous experience in a guest-focused environment
• Highly dependable with a history of consistent attendance and punctuality
• Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services
• Self-starting and motivated with the ability to work independently and take initiative
• Ability to multi-task and balance multiple projects/duties at once
• Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
• Trustworthy and honest; takes accountability when appropriate
• Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
• Ability to remain calm in tense or stressful situations.
• Experience communicating with individuals of diverse demographics
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
• Bilingual in English and Spanish is a plus