Hotel Front Desk Agent (FT)

Spooky Nook Sports; Hamilton (OH); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Free family membership to fitness club

Medical, dental, vision benefits

Competitive PTO

Paid holidays

401k program

Discount on food & beverages

Discount on Nook apparel

Free child watch

Discounts on academy programs & events

Job summary

Spooky Nook Sports Inc. is seeking a friendly Hotel Front Desk Associate to welcome guests, check them in, and assist with information about the complex. You will work primarily 7:00 AM–3:00 PM or 3:00 PM–10:00 PM, with weekend availability required.

A positive, professional demeanor and teamwork with front desk staff are essential as you manage guest accounts, reservations, and related services. Benefits include health coverage, PTO, 401(k), family membership to the fitness center, and various

Qualifications

• Greet and register guests, assign rooms, and issue keys.
• Answer inquiries about hotel services, facilities, dining, and directions.
• Maintain records of room availability and guest accounts.
• Compute bills, collect payments, and post charges to guest ledgers.
• Coordinate reservations, transportation, and tours as needed.
• Perform clerical duties and communicate tasks to staff.

Responsibilities

• Greet, register, and assign rooms to guests
• Issue room keys
• Answer inquiries about hotel services and surrounding facilities
• Keep records of room availability and guest accounts
• Compute bills, collect payments, and make change for guests
• Make and confirm reservations
• Post charges to ledger
• Coordinate transportation and tours
• Sell seasonal tickets
• Assist in delivering luggage and amenities to guest rooms
• Answer and route calls
• Provide information to callers and record messages
• Perform clerical duties and report tasks to staff
• Record wake-up calls and lost & found items

Skills

Customer service

Bilingual English/Spanish

Multi-tasking

Education

High School Diploma or equivalent

Tools

Front desk systems

Job description

Description

The Hotel Front Desk Associate is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while always upholding a professional demeanor. Demonstrate good teamwork, working alongside of other front desk associates. This position reports to the Front Desk Supervisor and Front Office Manager.

This position will primarily work 1st shift or 2nd Shift from 7AM-3PM or 3PM-10PM. Weekend availability is a requirement for this position.

Benefits:

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed. As a full-time team member of the Nook, you will enjoy:

• Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child watch (3 hour increments)
• Discounts on academy team programs, birthday parties, personal training, event space rental, and more!
• Local business discounts

Essential Job Functions

• Greet, register, and assign rooms to guests
• Issue room keys
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor.
• Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions
• Keep records of room availability and guest accounts
• Compute bills, collect payments, and make change for guests
• Make and confirm reservations
• Post charges (such as room, food, telephone) to ledger
• Make restaurant, transportation, or entertainment reservations, as well as arrange for tours
• Sell a variety of seasonal tickets
• Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms
• Answer, screen, and route outside calls
• Supply information to callers and record messages
• Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests
• Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes
• Record and set up all wake-up calls
• Record lost and found items into Visual One and coordinate with housekeeping the mailing of all articles to Guests
• All other duties assigned

Preferred Qualifications

• 18 years of age or older
• High School Diploma or equivalent
• Dependable transportation to and from work
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
• Availability to work a flexible schedule that can include evenings, weekends, and/or holidays as needed
• Integrity to safeguard confidential information
• Authorized to work in the United States
• Previous experience in a guest-focused environment
• Highly dependable with a history of consistent attendance and punctuality
• Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services
• Self-starting and motivated with the ability to work independently and take initiative
• Ability to multi-task and balance multiple projects/duties at once
• Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
• Trustworthy and honest; takes accountability when appropriate
• Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
• Ability to remain calm in tense or stressful situations.
• Experience communicating with individuals of diverse demographics
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
• Bilingual in English and Spanish is a plus