Hotel Front Desk Agent

Umpqua Indian Development Corporation; Canyonville (OR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid Time Off

Life and disability insurance

401k with employer match

Job summary

Seven Feathers Casino Resort is seeking a Front Office/Reservation Agent to deliver exceptional guest service and manage guest registrations, transactions, and room assignments. The role requires professionalism, communication, and teamwork across departments in a fast-paced resort environment.

You’ll uphold security and cash procedures, assist with reports, and help ensure a positive guest experience while maintaining a neat front desk area and adhering to resort policies.

Qualifications

• Minimum 1 year of experience in a customer service environment.
• Excellent organizational, verbal, interpersonal and customer relations skills.
• Basic computer skills with Microsoft Word, Excel and Outlook.

Responsibilities

• Upholds the resort's commitment to exceptional guest service.
• Perform duties of the reservation agent and handle guest transactions.
• Maintain professional communication with all departments and staff.
• Address guest requests, concerns, and complaints promptly and courteously.
• Register guests, assign rooms, and manage room status and keys.
• Follow cash handling and credit card procedures and security rules.

Skills

Customer service

Organization

Verbal communication

Interpersonal skills

Customer relations

Education

High School Diploma or GED Certificate

Tools

Microsoft Word

Excel

Outlook

Job description

About Seven Feathers Casino Resort

Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It’s a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It’s a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.

Join the Seven Feathers family!

Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It’s a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It’s a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.

Why Work At Seven Feathers

At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:

• Comprehensive medical, dental, vision, and Rx coverage.
• Paid Time Off
• Employer-paid life and disability plans
• 401k with up to 3.5% employer match

Duties

• Upholds the resorts commitment to exceptional guest service.
• Is familiar with and can perform all the duties and responsibilities of the reservation agent.
• Completes guest transactions by processing payments in cash or credit card.
• Demonstrates working relationship and communication skills conductive to a professional and friendly work environment with all departments.
• Resolves and /or refers to management all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service. Does not exceed realm of specified authority.
• Registers guests, assigns rooms and keys. Accommodates special requests whenever possible.
• Begins each shift by signing in, reading and initials the logbook, posted memos, meeting minutes, ect. Assists the Front Office Lead Receptionist in printing and reading of necessary reports.
• Understands and is familiar with room status, availability, room rates, locations, room types, and package elements.
• Is familiar with the Players Club and encourages all guests to utilize this service.
• Coordinates room status updates with housekeeping by notifying of all late checkouts, room moves, early check ins, stayovers, special requests, ect.
• Is familiar with and follows proper procedure for noise/disturbance complaints inform Front Office Lead or Front Office Supervisor of all complaints.
• Knows how to use front office equipment.
• Obtains hotel bank and keeps it balanced.
• Posts appropriate charges and credits to guests account.
• Uses proper verbal etiquette, is friendly, uses name recognition, and makes eye contact with all guests.
• Follows security procedures when issuing guest room keys.
• Knows and adheres to all cash handling and credit card policies and procedures.
• Follows proper procedure for issuing and closing guest’s safety deposit boxes.
• Use proper mail, package, and message handling procedures.
• Maintains clear and concise communication with Front Office Lead Receptionist and /or Front Office Supervisor/Manager throughout each shift.
• Attends and positively contributes to all scheduled meetings and training sessions.
• Encourages and demonstrates positive morale characteristics.
• Maintains a neat and clean appearance of the front desk and other work areas at all times.
• Knows and follows the Internal Controls set in place by the Cow Creek Gaming and Regulatory Commission.
• Captures and accurately enrolls new members into the Players Club. Accurately updates Player information.
• Adheres to all department and resort policies outlined in the employee handbook.
• Performs and assists with other duties and responsibilities set forth by the Front Office Supervisor, Hotel Manager, and Hotel Director.
• Provides constructive input to foster process improvement within the department.
• Maintains confidential information that is received in verbal, written, and electronic media. Limits access to information on a job‑related, need‑to‑know basis

Requirements

• High School Diploma or GED Certificate required.
• 1 year of experience working in a customer service environment required.
• Experience with Micros, Patron, and Opera preferred.
• Clerical/administrative experience required.
• Excellent organizational, verbal, interpersonal, and customer relations skills.
• Basic computer skills in Microsoft Word, Excel and Outlook.
• Ability to handle multiple priorities and tasks at once.
• Able to follow verbal as well as written instructions.
• 18 years of age or older.
• Must be able to obtain a Class I Gaming License.
• Must be able to obtain a Food Handlers Card.