Hotel Facilities Technician: Guest Rooms & Systems

Wynn Resorts, Limited; Everett (MA); On-site; USD 4,200 - 5,800; Full time

Job summary

Encore Boston Harbor in Everett, MA is seeking a General Services Technician to perform skilled diagnostics, inspections, and mechanical repairs of electrical, electronic, and hydronic systems in guest rooms and facilities.

The role requires 21+ years, MA Gaming Commission registration, trade license, OSHA 10 preferred, and strong maintenance, safety, and guest service skills; ability to read policies, manage multiple tasks, and adapt to varying schedules in a hospitality setting.

Qualifications

• High school diploma or equivalent; apprenticeship or trade program required.
• Massachusetts Gaming Commission registration/license required.
• Massachusetts trade license required.
• OSHA 10 certification a plus.
• Proficient computer skills and basic Microsoft Office.
• Excellent organizational, interpersonal, and administrative skills.
• Fluent English; second language a plus.

Responsibilities

• Adheres to Encore Boston Harbor core values and standards.
• Participates in short- and long-term departmental goals and procedures.
• Contributes to policy accuracy, confidentiality, and reporting.
• Follows internal policies, and federal/state regulations.
• Delivers high levels of guest and team member service.
• Maintains effective cross-department communication and best practices.
• Keeps informed of new developments within the department.
• Provides professional internal and external guest service.
• Balances multiple priorities and meets deadlines under pressure.
• Resolves guest room maintenance concerns promptly.
• Performs preventive maintenance on HVAC-related components and equipment in guest rooms.
• Maintains safety with PPE and OSHA guidelines.

Skills

Fluent English

Guest service

Problem solving

Teamwork

Education

High school diploma or equivalent

Apprenticeship / vocational program / college courses

Massachusetts trade license

OSHA 10 certification

Tools

Hand and power tools

Testing equipment

Job description

Encore Boston Harbor in Everett, MA is seeking a General Services Technician to perform skilled diagnostics, inspections, and mechanical repairs of electrical, electronic, and hydronic systems in guest rooms and facilities.

The role requires 21+ years, MA Gaming Commission registration, trade license, OSHA 10 preferred, and strong maintenance, safety, and guest service skills; ability to read policies, manage multiple tasks, and adapt to varying schedules in a hospitality setting.