Hotel Event Concierge at Hyatt San Antonio, TX

Hyatt; San Antonio (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Complimentary Hyatt hotel rooms

Paid Time Off (PTO)

401(k) Match

Medical, Dental, Vision Insurance

Tuition Reimbursement

Free Meals Provided in Employee Cafeteria

Job summary

Hyatt seeks an Event Concierge in San Antonio. This role acts as a bridge between hotel staff and event planners, ensuring onsite events run smoothly. Responsibilities include representation of the Hyatt brand and liaising with all departments to meet planner needs.

Candidates should have at least 1 year of hotel event planning experience and a Bachelor’s degree or equivalent. Hyatt offers competitive pay, paid time off, and comprehensive benefits after 30 days of employment.

Qualifications

• 1+ year of hotel event sales/event planning experience preferred.
• Professional appearance and confidence required.
• Ability to lift 35 pounds and stand for 8+ hours.

Responsibilities

• Represent the Hyatt brand and connect with meeting planners.
• Coordinate with hotel departments for event success.
• Address concerns and create solutions for planners.

Skills

Detail oriented

Organized

Strong time management

Excellent customer service skills

Education

Bachelor's degree or 2+ years of food & beverage experience

Tools

Microsoft Outlook

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Event Concierge is an ambassador to connect the hotel staff with event planners to ensure the success of onsite events.

There are five primary roles of the Event Concierge:

• Hotel Ambassador: Represents the Hyatt brand and makes a connection with the meeting planner to ensure that the hotel has a positive image.
• Liaison from the Onsite Meeting Planner to All Departments: Stays in close contact with all hotel departments to ensure that all planner and hotel requests are met.
• Hotel Ground Support Representative: The eyes and ears for all meetings and special events, communicating specifically with the Events Department to ensure the managers feel the operations is running smoothly. Checking all event space and comparing to event orders prior to planner arrival to make sure everything is ready exactly as desired.
• Solution Creator: Communicating and addressing concerns and opportunities with planners and helping quickly find creative solutions.
• Information Central for Hotel and the City: Responsible for sharing any information requested of the hotel and the City of San Antonio.

Benefits

• Complimentary & Discounted Hyatt Hotel Rooms
• Paid Time Off (PTO)
• Competitive Pay
• 401(k) Match
• Medical, Dental, Vision Insurance after 30 days of Employment
• Tuition Reimbursement
• Free Annual VIA Bus Pass/Discounted Parking
• Free Meals Provided in Employee Cafeteria
• Opportunities for Career Growth

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. If you would like to experience a "Day in the Life" at Hyatt, please click here and select "Hyatt Full Service".

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

• A minimum of 1 year of hotel event sales/event planning or comparable experience preferred.
• Bachelor's degree and/or 2+ years of hotel and/or food & beverage experience preferred.
• Refined verbal and written communication skills.
• Present a professional appearance and confidence.
• Ability to walk and stand for 8+ hours per day and lift 35 or more pounds as needed.
• Candidates should be extremely detail oriented, organized and be able to handle a fast-paced environment.
• Strong time management & multi-tasking skills with the ability to work well under pressure.
• Demonstrate positive leadership characteristics, which inspire employees to exceed standards and expectations.
• Ability to quickly learn new computer systems.
• Understanding of food and beverage operations.
• Excellent knowledge of Outlook.
• Excellent customer service skills.
• Must have open availability 7 days a week.
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.