Hotel Desk Clerk

Homewood Suites Indianapolis Downtown; Indianapolis (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Hotel Desk Clerk to enhance guest experiences. In this role, you will be the first point of contact for guests, ensuring they feel welcomed and valued. Your responsibilities will include managing check-ins and check-outs, addressing guest inquiries, and maintaining a professional atmosphere. This position offers flexible shifts and a supportive work environment where your contributions are recognized. If you have a passion for service and enjoy working in a dynamic setting, this opportunity is perfect for you.

Benefits

Paid Time Off

Paid Vacation

401k with Employer Contribution

Medical, Dental, Vision

Life Insurance

Long-term/Short-term Disability

Hotel Room Discounts

Cross-training Opportunities

Qualifications

• Professional demeanor and warm personality.
• Ability to engage and connect with guests easily.

Responsibilities

• Organize and process guest check-ins and check-outs.
• Respond to and resolve guest requests efficiently.
• Maintain confidentiality and report any issues.

Skills

Customer Service

Communication Skills

Attention to Detail

Problem Solving

Job description

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Join to apply for the Hotel Desk Clerk role at Homewood Suites Indianapolis Downtown

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life.

Benefits Offered:

• Incentives $
• Employee Referral Program $
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase $
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts
  
  
  

Our Hotel Desk Clerk makes a difference by:

• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details
  
  
  

As Hotel Desk Clerk, you will:

• Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guests, proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists in case of emergency and communicate and necessary messages
• Protect company assets
• Comply with all quality assurance expectations
  
  
  

To be a successful Hotel Desk Clerk, you need:

• A professional demeanor
• A warm and welcoming personality and must be able to engage easily and actively connect with others.
• Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
• Create confidence and trust, while communicating the right message at the right time.
• Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Be direct yet tactful and considerate of the audience.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Maintain awareness of undesirable people on premises.
• Clean professional appearance.
• Perform other reasonable job duties as requested by Supervisors.
  
  
  

Minimum Requirements:

The Hotel Desk Clerk role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

Schedule:

• Flexible Shifts Available
• Morning/Evening/Night
• Weekends
• Full-Time/Part-Time
  
  
  

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to [e-mail] “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

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