Hotel Concierge - Nashville

Historic Tours; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the tourism sector is looking for a Hotel Concierge in Nashville to enhance guest experiences. This role involves promoting and selling discounted attraction tickets while providing exceptional customer service. The ideal candidate will be passionate about Nashville's culture and history, with strong interpersonal skills and sales experience.

Benefits

Competitive pay and paid training

Paid vacation time

401K plan with company matching

Flexible schedules

Discounts in retail stores and free admission to attractions

Qualifications

• Strong communication skills required.
• Experience with ticketing platforms preferred.
• Prior sales or concierge experience is a plus.

Responsibilities

• Promote and sell discounted attraction tickets to hotel guests.
• Engage guests with enthusiasm and local knowledge.
• Comply with company policies and guest service standards.

Skills

Communication

Sales

Customer Service

Tools

Ventrata

Job description

JOIN OUR HISTORIC TOURS OF AMERICA FAMILY

This is a GREAT opportunity to SHINE the spotlight on your GUEST SERVICES and SALES skills!!!

Have fun offering Historic Tours of America’s tours and attractions while inviting guests to learn about our historic city!

Job Summary

As the face of Old Town Trolley of Nashville, our Hotel Concierge plays a vital role in creating memorable guest experiences. The ideal candidate has a passion for hospitality, a sincere love of Nashville’s history and culture, and a natural ability to engage guests. This role focuses on promoting and effectively selling discounted attraction tickets while providing top-tier customer service.

Employee Benefits

• Competitive pay and paid training: $18 per hour + commission

• All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for:
• Paid sick time
• 401K plan with company matching*
• Flexible schedules, including a combination of weekdays and weekends are available
• Fun, upbeat work environment with various award and recognition celebrations throughout the year
• Teladoc - 24 hr. access to doctor by phone or computer for employee and their dependents. Employer pays 100%
• Discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Key West, Nashville, San Diego, St. Augustine, Savannah and Washington, DC since 1980!

Start your new Career With Us Today!

*Eligibility requirements may apply

Key Responsibilities:

• Promote and sell discounted attraction tickets to hotel guests
• Engage guests with enthusiasm, local knowledge, and excellent customer service
• Maintain a thorough knowledge of Old Town Trolley offerings and local attractions
• Operate Ventrata ticketing system accurately and efficiently
• Complete daily ticket sales recap and notes
• Stand and work independently for extended periods of time
• Comply with company policies and guest service standards
• Resolve guest issues calmly and professionally under pressure

Requirements:

• Experience with Ventrata or similar ticketing platforms preferred
• Strong communication skills with the ability to speak, read, and write fluent English
• Ability to remain pleasant, courteous, and professional in high-pressure situations
• Self-motivated and able to work independently
• Flexible availability including days, evenings, weekends, and holidays
• Prior sales or concierge experience is a plus

If you love sharing your city, helping others, and being a part of a fun and engaging team, we'd love to meet you!