Hotel Concierge

Historic Tours of America; Savannah (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay: $15/hour + uncapped;

Paid Training

Vacation time: 2 weeks/year

Sick leave: 5 days/year

Health plan options

First Stop Health access

401K Plan

Job summary

Historic Tours of America is seeking a Hotel Concierge in Savannah to greet guests, provide exceptional service, and promote tour packages. You will work closely with front desk teams, learn our product pricing, and aim to meet sales goals while delivering a memorable experience of Savannah’s tours and attractions.

The role emphasizes selling the right tours based on guest interests, maintaining knowledge of offerings, and delivering friendly, efficient service in a hotel lobby setting.

Qualifications

• High school graduate or equivalent preferred.
• Experience in customer service, sales, or information centers preferred.
• Fluent English required to communicate with guests.

Responsibilities

• Greet guests with a smile and prompt service, extending courtesy and hospitality.
• Guide guests to the best offerings based on their interests.
• Be knowledgeable about our products and popular city attractions.

Skills

Customer service

Sales

Information center experience

MS Word

MS Excel

Outlook

English fluency

Guest greeting

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

dawntJOIN OUR FUN-EMPLOYED FAMILY!

This is a GREAT opportunity to SHINE the spotlight on your GUEST SERVICES and SALES skills!!!

Have fun offering Historic Tours of America's tours and attractions while inviting guests to learn about our historic city!

Job Summary

Our Hotel Concierges are stationed in a hotel lobby and work seamlessly with the front desk, providing excellent customer service to guests. An ideal concierge must have a passion for helping people and making their vacation experience a memorable one. A sincere love of history and the culture of our city is helpful. Effectively sell the appropriate tour package to the guest based on the knowledge of our products, pricing and the content of all ticket packages in order to meet your sales goals.

The perfect candidate for this position is self-motivated, outgoing, friendly and always ready to greet guests and welcome them to Savannah.

• Competitive pay: Earn $15 per hour plus uncapped commission!
• Paid Training
• Ongoing training, learning about various tours, attractions, restaurants and everything Savannah
• FT employees earn 2 weeks of paid vacation time and 5 days of sick leave each year!
• Choice of HRA or Traditional Healthcare Plan (Employer pays the majority of the premium for employee only coverage)
• First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%)
• 401K Plan
• Fun & Supportive Environment
• Established & Financially Stable Company

Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Diego, St. Augustine, Savannah, San Antonio, and Washington, DC since 1980

Start your new Career Today!

REQUIREMENTS

Essential Functions

• Greet everyone you meet with a smile and prompt service. Extend courtesy, friendliness, and hospitality.
• Give every guest the ultimate compliment of recognition and attention. Guide them to the best offerings based on their interest during their time in your city.
• Be knowledgeable and passionate about our products and the most popular things to do at each trolley stop.
• Be computer literate and keyboard/mouse proficient with a working knowledge of and ability to use various types of computer software, such as Microsoft Word, Excel, and Outlook.
• Utilize exceptional sales skills including a strong pitch, prospecting, handling objections, cross-selling, upselling, and closing the deal.
• Present the cost of tours and attractions based on the company's pricing system.

Required Knowledge, Skills and Abilities

• Accurately handle transactions and receipts from sales, secure and maintain ticket inventory and company assets
• Ability to work independently within the scope of established rules and regulations to satisfy the needs of our guests
• Ability to work well with all people while maintaining a professional and pleasant demeanor
• Ability to read, write and speak fluent English to communicate with fellow CASTmembers and the general public
• Flexibility to work 3-4 days/week from 8am - 5:30pm, including weekends and holidays

Qualifications

• High school graduate or equivalent preferred
• Customer service, sales, or information center experience preferred

Successful candidate must undergo a background search