Hotel Cleanliness Supervisor

W Hotels; United States; Remote; USD 20,000 - 29,000; Full time

Job summary

Marriott International's W Hotels in Portugal is seeking a Housekeeping Supervisor to oversee guest rooms, public areas, and related spaces after cleaning to ensure quality standards. You will coordinate with Housekeeping, Engineering, Front Office and Laundry, manage daily activities, and help resolve discrepancies in room status.

The role involves hiring, training, scheduling, coaching staff, ensuring safety, and maintaining confidential company information while delivering exceptional guest

Qualifications

• High school diploma or GED required.
• Minimum 1 year of related work experience preferred.
• Minimum 1 year of supervisory experience preferred.

Responsibilities

• Inspect guest rooms and public areas to ensure quality standards after cleaning.
• Coordinate with Housekeeping, Engineering, Front Office, and Laundry to manage daily activities.
• Assist in hiring, training, scheduling, evaluating, and coaching staff.
• Ensure safety policies, procedures, and documentation are followed.

Skills

Supervisory skills

Guest service

Communication skills

Education

High school diploma or GED

Job description

Additional Information

Job Number 26137789

Job Category Housekeeping & Laundry

Location Estrada da Gale, Sesmarias, CX Postal 290, H, Albufeira 8200-385, PortugalVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

Preferred Qualification

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

A missão do W Hotels é incentivar a curiosidade e expandir horizontes. Somos um lugar onde se pode experimentar a vida. Estamos aqui para abrir portas e mentes. Somos constantemente inspirados por novas caras e experiências. Um espírito apurado, disposto a ousar, está no cerne da nossa marca e, através dele, tornamos-nos reconhecidos por reinventar as normas do luxo pelo mundo. Nossa cultura de atendimento é a de que tudo pode ser feito a qualquer momento, e assim transformamos em realidade as paixões dos hóspedes. Se você é original e inovador e sempre contempla o futuro, seja bem-vindo(a) ao W Hotels. Ao entrar para o W Hotels, você se junta a um portfólio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho, agir conforme seu propósito, fazer parte de uma incrível equipe global e se tornar a melhor versão de quem você é.