Retail Manager

The Ritz-Carlton Hotel Company, L.L.C.; United States; Remote; USD 47,000 - 60,000; Full time

Job summary

Retail Manager – Individual Contributor role at The Ritz-Carlton, Sintra, within a luxury hotel setting. Responsible for managing a single retail outlet, establishing merchandise and sales plans, and coordinating buying and pricing with Corporate Retail Services.

Focus on store layout, guest satisfaction, and financial performance of the department. Role emphasizes excellent customer service, adherence to luxury brand standards, and strong leadership in a non-exempt, guest-centric environment.

Qualifications

• High school diploma or GED with 4 years in retail or related area.
• 2-year degree in Fashion Merchandising, Hotel and Restaurant Management, Business Administration, or related major with 2 years in retail or related area.

Responsibilities

• Manage day-to-day operations of a single retail outlet within a hotel.
• Develop merchandise and pricing plans for the store with Corporate Retail Services.
• Oversee store appearance and visual merchandising standards; manage inventory and budgets.
• Provide exceptional customer service and lead guest relations to maximize guest satisfaction.

Skills

Retail experience

Education

High school diploma or GED

2-year degree in Fashion Merchandising, Hotel and Restaurant Management, Business Administration, or related major

Job description

Additional Information

Job Number 26130580

Job Category Retail & Gift Shops

Location Estrada da Lagoa Azul Linho, Quinta da Penha Longa, Sintra 2714-511, PortugalVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Position Title: Retail Manager – Individual Contributor

Date Created: October, 2011

Functional Job Family: Retail/Gift Shops

Primary Job Family: Individual Contributor

Career Band: Red

Reports to:

Department:

JOB SUMARY

Responsible for the management of a single retail outlet within a hotel. Establishes the merchandise and sales plans for the store and coordinates buying and pricing efforts for appropriate retail categories in conjunction with Corporate Retail Services. Oversees the development of product and physical layout of the store and helps establish retail goals for the property. Position works to successfully execute retail operations, continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 4 years experience in the retail or related professional area.

OR

• 2-year degree from an accredited university in Fashion Merchandising, Hotel and Restaurant Management, Business Administration, or related major; 2 years experience in the retail or related professional area.

CORE WORK ACTIVITIES

Managing Department Operations and Budgets

• Manages day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports.
• Serves as a role model to demonstrate appropriate behaviors.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Monitors the inflow of ordered materials and the maintenance of current materials.
• Ensures profits and losses are documented accurately.
• Purchases merchandise to be used or sold by organization.
• Manages all inventory control.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Ensures all Retail employees follow cash control procedures.
• Ensures all retail store records are maintained on a timely basis, including sales reports, invoices, end-of period reports, etc.
• Helps to develop and implement strategic plans for the retail store operation.
• Maintains proper purchasing techniques for appropriate retail categories.
• Maintains items at appropriate stock levels.
• Oversees store appearance, cleanliness and maintains visual merchandising standards and impact.
• Ensures that all employees have the proper uniforms, supplies and equipment.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Develops constructive and cooperative working relationships with others, and maintaining them over time.
• Ensures employees understand expectations and parameters.
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes standardized merchandise, display and pricing standards.
• Ensures employees understand and comply with loss prevention policies to prevent accidents and control costs.
• Participates as needed in the investigation of employee and guest accidents.

Providing and Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.

Additional Responsibilities

• Providing information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.