Hotel Carmichael - Restaurant Supervisor

Coury Hospitality; Carmel (IN); In loco; USD 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

Coury Hospitality in Carmel, IN is seeking a Restaurant Supervisor to oversee daily front-of-house operations, ensuring exceptional guest experiences, smooth service flow, and adherence to standards.

You will direct the team during service, provide real-time coaching, collaborate with kitchen and operations, and support training on menu, cash handling, and guest service.

This role requires leadership, clear communication under pressure, and a commitment to safety and cleanliness.

Competenze

• Demonstrates leadership through responsibility and service
• Clear communication under pressure
• Knowledge of menu items, ingredients and techniques
• Ability to advise on wine/service standards
• Proficient cash handling and POS use

Mansioni

• Oversee prompt, friendly service of all food and beverage
• Ensure opening/closing and side work completed daily
• Act as liaison between kitchen and front-of-house
• Train team on menu, specials, cash handling, policies
• Maintain clean, safe, sanitary work environment
• Address guest issues and follow through with management
• Provide feedback on employee performance
• Perform additional duties as directed by management

Conoscenze

Leadership

Communication

Guest Service

Team Training

Menu Knowledge

Descrizione del lavoro

POSITION SUMMARY

The Restaurant Supervisor is responsible for overseeing daily front‑of‑house operations to ensure an exceptional guest experience, smooth service flow, and adherence to established standards. This role leads the team during service, providing direction, support, and real‑time coaching to ensure consistency, quality, and efficiency.

PRIMARY JOB DUTIES

• Supervises and directs the prompt, efficient and friendly services of all food and beverage.
• Ensures all opening, closing and running side work is completed daily in accordance with standard checklist.
• Acts as a liaison between kitchen and front of the house employees and operations.
• Assists in the training and development of team members. Ensures employees are trained on the restaurant menu, daily specials, job knowledge, daily operations, guest service and cash‑handling and tip policies.
• Ensure staff members are maintaining a clean, safe, and sanitary work environment.
• Works quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow‑through with management.
• Provides helpful counsel to those who need assistance.
• Provides management with updates regarding employee performance.
• Performs additional duties as directed by management.

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

KNOWLEDGE, SKILLS AND ABILITIES

• Must be age 21 or older.
• Ability to demonstrate leadership through maintaining a high level of responsibility, trust, and heart for service.
• Ability to think and communicate clearly in high pressure situations.
• Ability to move quickly and gracefully throughout the dining room.
• Demonstrate basic math skills with excellent reading, writing and verbal communication skills.
• Knowledgeable of the menu, ingredients and cooking techniques. Knowledgeable of drink recipes and pricing.
• Ability to confidently make food and beverage pairing recommendations.
• Ability to execute professional wine service.
• Knowledgeable of pre‑check register operation.
• Knowledgeable of computer operations and ordering procedures.

PHYSICAL DEMANDS

• Ability to stand and exert fact paced mobility for periods of 4 hours or more with a high energy level.
• Ability to lift, balance and carry large oval dining room service trays.
• Ability to lift 15‑30 pounds and exert fast‑paced mobility between the dining room and kitchen for periods of up to 4 hours in length.

This job description is not intended to create a contract of employment. Employment with the Company is at‑will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.