Hotel Carmichael- Server, AM

Coury Hospitality; Carmel (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

Coury Hospitality is seeking an energetic server to lead guests through the dining experience with knowledge of food, wine, and wine pairings. The role emphasizes a strong presence at the table, excellent communication, and a courteous, empathetic service approach in a fast-paced setting.

Responsibilities include greeting guests promptly, taking accurate orders, inputting into the POS, and maintaining a clean, stocked service area.

Qualifications

• Ability to think and communicate clearly in high pressure situations.
• Move quickly and gracefully through the dining room.
• Strong math, reading, writing and verbal communication skills.
• Knowledge of the menu, ingredients and cooking techniques.
• Ability to confidently make food and beverage pairing recommendations.
• Ability to execute professional wine service.
• Knowledgeable of pre-check register operation.
• Knowledgeable of computer operations and ordering procedures.
• Knowledgeable of basic sanitation.
• Ability to effectively communicate with customers, co-workers and supervisors.
• Maintain excellent attendance and punctuality.

Responsibilities

• Greet guests within 1 minute of seated and guide through dining experience.
• Take orders, input in POS, and communicate allergy notes clearly.
• Provide courteous food and beverage service and upsell appropriately.
• Maintain knowledge of menu, brands, prices, promotions.
• Present checks and handle payments accurately.
• Keep tables and bar clean and stocked; thank guests at departure.
• Respond to guest service issues and escalate when needed.

Skills

Communication under pressure

Table service

Wine knowledge

Menu knowledge

POS input

Sanitation basics

Tools

POS system

Job description

DEPARTMENT: Food and Beverage
REPORTS TO: Restaurant Manager
STATUS: Non-Exempt

POSITION SUMMARY:

Servers are responsible for leading and maintaining communication between the entire service team, while also being the primary presence at the table. Servers must be able to delegate and prioritize quickly and constantly. Servers take control and ownership of every guest’s experience. Servers have a high degree of emotional intelligence and deliver thoughtful, empathy-driven service as a result of this. They have a strong, confident presence at the table that is derived from their comprehensive food, wine and spirits knowledge.

RESPONSIBILITIES:

• Greets guests within 1 minute of being seated.
• Leads guests through all aspects of the dining experience.
• Provides gracious and professional food and beverage service in an efficient manner. Also responsible for answering questions, suggestively selling, and creating an upbeat atmosphere for guests.
• Must be knowledgeable of the menu, brands, prices and options, as wells the restaurant’s promotions and specials.
• Takes guest beverage and/or food orders and inputs orders accurately in the point-of-sale (POS) system.
• Communicates all allergy and dietary restriction information clearly on tickets.
• Retrieves and delivers food and beverage orders in a timely manner.
• Replenishes beverages and ensure guest satisfaction throughout the meal service.
• Serves alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.
• Clears plates at the appropriate time and always asks for help in doing so when the clear can’t be completed by one person.
• Responsible for crumbing the table whenever it is appropriate during the meal.
• Makes certain the serving station is well-stocked at all times.
• Presents the check and responsible for all transactions including receiving payment and accurately counting back change.
• Keeps the table areas and bar clean, orderly and properly stocked. Clears and resets tables.
• Gives every table a sincere thank you and farewell.
• Responds graciously to guest service issues and reports the situation to Restaurant Management.
• Conduct oneself in a professional manner with the awareness that all actions and communications are within guests’ view.
• Maintains a sincere, positive, pleasant and enthusiastic attitude provides our customers with the highest quality care and service.
• Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to think and communicate clearly in high pressure situations.
• Ability to move quickly and gracefully throughout the dining room.
• Demonstrate basic math skills with excellent reading, writing and verbal communication skills.
• Knowledgeable of the menu, ingredients and cooking techniques. Knowledgeable of drink recipes and pricing.
• Ability to confidently make food and beverage pairing recommendations.
• Ability to execute professional wine service.
• Knowledgeable of pre-check register operation.
• Knowledgeable of computer operations and ordering procedures.
• Knowledgeable of basic sanitation.
• Ability to effectively communicate effectively with customers, co-workers and supervisors.
• Ability to maintain excellent attendance and punctuality.

EXPERIENCE:

• Previous bartending, serving and/or customer service experience.

PHYSICAL DEMANDS

• Ability to stand and exert fact paced mobility for periods of 4 hours or more with a high energy level
• Abe able to lift 15-30 pounds, and exert fast-paced mobility between the dining room and kitchen for periods of up to 4 hours in length.

This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.