Hotel Café Barista & Guest Experience

Melrosehoteldc; Buffalo (NY); On-site; USD 19,000 - 26,000; Full time

Job summary

Hyatt Regency Buffalo / Hotel and Conference Center seeks a friendly hospitality professional to take and prepare guest orders, ensuring accuracy and satisfaction. You will handle cashiering, payments, and guest communications to fulfill special requests with a smile.

Join a team focused on delivering memorable experiences in a downtown setting near waterfront attractions. This in-office role requires reliability, teamwork, and a proactive approach to guest service, including nights, weekends,

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests.
• Physical requirements for an in-office role and ability to lift 10–25 pounds.

Responsibilities

• Responsible for taking orders, and preparing order items to guest satisfaction.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations.
• Responsible for cashiering, accurately and efficiently ringing in orders, taking payment and providing accurate change.
• Ensure customer satisfaction by communicating with guests to follow through with special requests, instructions or complaints.

Skills

Teamwork

Customer service

Effective communication

Flexibility

Self-motivation

Job description

Let Hyatt Regency Buffalo / Hotel and Conference Center be your destination in upstate New York for work or leisure travel. Take advantage of our hotel's design-forward rooms, on-site dining and wellness amenities. A stay at our downtown Buffalo locale puts you in walking distance to the waterfront, KeyBank Center and Shea's Buffalo Theatre, while also placing you a short drive from the spectacular Niagara Falls.

Job Description

What you will be doing

• Responsible for taking orders, and preparing order items to guest satisfaction.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Responsible for cashiering, accurately and efficiently ringing in orders, taking payment and providing accurate change, when appropriate.
• Ensure customer satisfaction by communicating with guests to follow through with special requests, instructions or complaints.

Hourly Pay: $16.50

Location

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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