Hotel Bench Manager - Paragon Hotel Company

Paragon Hotel Company

Anderson (SC)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Paid Time Off

Team Member Room Discounts

Enrollment in Health Insurance

Enrollment in 401K with Employer match

Bonus Plans

Job summary

Paragon Hotel Company seeks a seasoned Hotel Bench Manager to provide temporary General Manager coverage and operational leadership at properties as needed.

You will travel extensively, assess operations, set priorities, coach leadership teams, and ensure guest satisfaction while upholding brand standards.

A strong background in hotel management, budgeting, staffing, and ability to adapt to multiple brands and markets is essential.

Qualifications

Minimum of 2 years of hotel management experience with progressive leadership responsibility.
Previous General Manager/Operations leadership experience preferred.
Experience managing hotel operations, budgets, staffing, guest satisfaction and financial performance.
Strong leadership, communication, organizational, and problem-solving skills; able to travel extensively.

Responsibilities

Assume temporary General Manager responsibilities at assigned hotels.
Lead and coordinate Front Office, Housekeeping, Maintenance, Sales, and F&B as applicable.
Monitor guest satisfaction, service standards, and hotel presentation; address issues promptly.
Review budgets, forecasts, and financial results; control costs while maintaining service quality.
Travel to properties as required and maintain leadership presence.

Skills

Leadership

Communication

Problem-solving

Budgeting

Travel readiness

Education

Bachelor’s Degree preferred

Tools

Hotel management systems

Microsoft Office

Job description

Location: Anderson, SC

Job Id:126

# of Openings:1

Work Location: On the road

2+ years of experience in supervising (at least) eight associates at a branded, quality hotel preferred

Bachelor’s Degree preferred

At least two years experience in the hotel industry is preferred

Hotel management: 2 years (Required)

IHG, Hilton, or Marriott: 2 years (Preferred)

Position Summary

The Hotel Bench Manager is a highly experienced hotel leader who provides temporary General Manager coverage and operational leadership at Paragon Hotel Company properties as needed. This position is designed to support hotels during General Manager vacancies, extended absences, leadership transitions, performance improvement periods, new hotel openings, or other operational needs.

The Hotel Bench Manager must be willing and able to travel to different properties and quickly step into the role of General Manager. This individual will provide stability, leadership, accountability, and operational support while maintaining company standards and ensuring the hotel continues to deliver an exceptional guest and employee experience.

The ideal candidate is a strong hotel operator who can walk into an unfamiliar property, assess the operation, build relationships with the team, identify priorities, and take ownership of the hotel's performance.

Essential Duties and Responsibilities

General Management and Operations

Assume temporary General Manager responsibilities at assigned hotels.
Provide leadership and direction to all hotel departments, including Front Office, Housekeeping, Maintenance, Sales, and Food and Beverage when applicable.
Maintain daily operational oversight and ensure the hotel operates according to Paragon Hotel Company standards and brand requirements.
Evaluate the overall condition and performance of the hotel upon arrival and establish immediate priorities.
Ensure appropriate staffing levels and effective scheduling across departments.
Monitor guest satisfaction, service standards, cleanliness, maintenance, and overall hotel presentation.
Ensure hotel policies, procedures, brand standards, and company expectations are consistently followed.
Address operational challenges quickly and professionally.
Maintain a visible leadership presence throughout the hotel.
Review daily, weekly, and monthly financial performance.
Monitor labor, payroll, purchasing, and operating expenses.
Work with department leaders to control costs while maintaining service standards.
Review hotel budgets and forecasts and take appropriate action when performance is below expectations.
Monitor revenue, occupancy, ADR, RevPAR, and other key hotel performance indicators.
Ensure proper cash handling, purchasing, inventory control, and financial procedures are followed.
Identify opportunities to improve profitability and operational efficiency.

Leadership and Team Development

Lead, coach, and develop hotel leadership teams and employees.
Establish clear expectations and hold team members accountable for performance.
Support recruiting, onboarding, training, and retention efforts.
Conduct or assist with performance management when needed.
Build trust and positive working relationships with employees at all levels.
Recognize employees for strong performance and contributions.
Help stabilize teams during periods of leadership transition.

Guest Experience

Maintain a strong focus on guest satisfaction and service recovery.
Respond to guest concerns and ensure issues are resolved appropriately.
Review guest satisfaction scores, online reviews, and other guest feedback.
Develop action plans to address recurring guest complaints or service deficiencies.
Ensure the hotel consistently meets or exceeds brand and company guest service expectations.

Compliance and Risk Management

Ensure compliance with company policies, brand standards, OSHA requirements, employment laws, and applicable federal, state, and local regulations.
Ensure appropriate workplace safety practices are followed.
Investigate and appropriately respond to employee and guest incidents.
Ensure required documentation and reporting are completed accurately and timely.
Protect company assets and confidential information.

Leadership Transition Support

The Hotel Bench Manager may be assigned to a property for a short-term or extended period and may be responsible for:

Providing interim General Manager coverage while a permanent GM is recruited.
Supporting a newly hired General Manager during their transition.
Assisting properties experiencing operational or leadership challenges.
Supporting hotels during ownership, management, or brand transitions.
Assisting with new hotel openings or significant renovations.
Implementing company-directed operational improvement plans.
Preparing the property and team for the arrival of a permanent General Manager.

Communication and Reporting

Maintain regular communication with the Regional Vice President, Director of Operations, and Corporate Leadership.
Provide updates regarding hotel performance, staffing, guest concerns, financial results, and operational challenges.
Complete required reports and follow company reporting procedures.
Communicate significant issues immediately to appropriate leadership.
Provide a thorough transition report when leaving an assigned property and turning responsibilities over to the permanent General Manager or another company leader.

Travel Requirements

This position requires extensive travel to Paragon Hotel Company properties.

The Hotel Bench Manager must:

Be willing to travel on short notice.
Be available to work at properties in different geographic markets.
Be comfortable staying overnight for extended periods when assigned to a property.
Maintain a flexible schedule based on business needs.
Be willing to temporarily relocate to an assigned property when necessary.
Possess a valid driver's license and reliable transportation.
Be comfortable stepping into different hotel environments and working with new teams.

Travel assignments may vary in length depending on the needs of the property. Some assignments may be short term, while others may last several weeks or months.

Qualifications

Minimum of 2 years of hotel management experience, with progressive leadership responsibility.

Previous General Manager, Assistant General Manager, Director of Operations, or comparable hotel leadership experience strongly preferred.
Experience managing hotel operations, budgets, staffing, guest satisfaction, and financial performance.
Strong understanding of hotel operations and departmental functions.
Experience with hotel brand standards and quality assurance programs.
Strong leadership, communication, organizational, and problem-solving skills.
Ability to make sound decisions independently.
Ability to quickly establish credibility and earn the respect of hotel teams.
Ability to adapt to different properties, brands, markets, and operating environments.
Proficiency with hotel management systems, Microsoft Office, and other applicable technology.
Valid driver's license and ability to travel extensively.

Benefits