HOTEL ASSISTANT MANAGER - CB & VR - FULL-TIME - VARIED SHIFT

Mesquite Entertainment; Mesquite (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

A local entertainment company in Mesquite is looking for a manager to assist in operational tasks. The role includes overseeing department personnel, controlling payroll, and ensuring customer satisfaction. Candidates should have at least 2 years of management and 1 year of hotel experience, alongside strong communication and basic computer skills. This position requires flexibility for various shifts, including weekends and holidays.

Qualifications

• 2 years previous management experience and 1 year of hotel experience required.
• Must be able to read, write, and communicate in English.
• Ability to work any shift, weekends, and holidays required.
• Must be able to read, write and verbally communicate in English.
• Ability to understand and follow verbal and written directions required.
• Basic math and computer skills required.
• Must be able to work any shift, weekends and holidays.

Responsibilities

• Assist the Hotel Manager in maintaining the smooth operation of the department.
• Control payroll and expenditures.
• Train and motivate team members.
• Motivate, encourage, train, coach and discipline team members as needed.
• Register new guests into the company’s players rewards program and accurately enter data into the company’s players rewards system.
• Other job related duties as assigned and instructed by management.

Skills

Management experience

Customer relations

Quality control

Basic math skills

Computer skills

Procedures adherence

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Starting Rate

STARTING RATE: D.O.E.

Minimum Age Requirement

MINIMUM AGE REQUIREMENT: 21 years old

License/Certification

LICENSE/CERTIFICATION: State of Nevada Gaming Permit.

Job Summary

Assist the Hotel Manager in maintaining the smooth operation of the department while controlling payroll and expenditures. Enroll guests in the company’s players rewards program and issue player cards.

Job Qualifications

2 years previous management experience and 1 year previous hotel experience required. High school diploma or equivalent required. Quality control, customer relations and ability to follow procedures required. Must be able to read, write and verbally communicate in English. Ability to understand and follow verbal and written directions required. Basic math and computer skills required. Must be able to work any shift, weekends and holidays.

Essential Job Functions

• Responsible for the overall operations of the department and department personnel.
• Control payroll and expenditures.
• Understand, comply with and enforce company and departmental policies and procedures, job descriptions, OSHA regulations and standards and other written and verbal instructions.
• Motivate, encourage, train, coach and discipline team members as needed.
• Register new guests into the company’s players rewards program and accurately enter data into the company’s players rewards system.
• Other job related duties as assigned and instructed by management.

Customer Service Expectations

• Contact the guest by cell phone or overhead pager when the room is ready.
• Return each and every call and e-mail concerning complaints from all departments including my own.
• Make sure all internal players receive proper acknowledgement of a job well done.

Physical Demands

The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.

Work Environment

The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lit, heated, and ventilated. The work environment involves everyday risks and discomforts typical of secondhand smoke environments. Work takes place indoors. Use of safe work practices required.