Hotel Assistant Manager

Appellation Lodi - Wine & Roses Resort and Spa; Lodi (CA); On-site; USD 59,758 - 80,849; Full time

Benefits offered by this job

Health benefits including medical, d
​

401(k) Matching

Vacation & Holiday pay

Aflac Supplemental

Team Member Discounts

Job summary

Appellation Lodi – Wine & Roses Resort and Spa is seeking a Hotel Assistant Manager to lead daily Front Office operations and deliver exceptional guest experiences from arrival to departure. This hands-on leader collaborates with departments to uphold luxury service standards and staff development in a fast-paced, hospitality-focused environment.

The role oversees VIP arrivals, guest concerns, and continuous process improvements while maintaining strong financial controls and operational

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred; equivalent experience considered.
• Minimum 2–3 years of leadership experience as an Assistant Front Office Manager, Front Office Supervisor, or similar role in an upscale or luxury hotel; luxury resort experience preferred.
• Experience supervising Front Office operations, with exposure to Rooms Division, Food & Beverage, and Spa operations preferred.
• Strong leadership, communication, coaching, and problem-solving skills with a passion for delivering exceptional guest experiences.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office and hotel technology, including Maestro PMS (preferred), Toast POS, Microsoft Teams, and other hospitality systems.
• Knowledge of luxury service standards, ADA compliance, guest privacy, and hotel safety regulations.
• Bilingual English/Spanish is a plus.
• Must be able to work a flexible schedule, including mornings, evenings, overnights, weekends, and holidays.
• Must be able to perform the essential functions of the position, with or without reasonable accommodation.

Responsibilities

• Lead daily Front Office operations, ensuring exceptional guest experiences from arrival through departure.
• Supervise front desk, reservations, and guest service teams during assigned shifts.
• Deliver personalized luxury hospitality while resolving guest concerns promptly and professionally.
• Support VIP arrivals, special requests, and guest recognition initiatives.
• Partner with Housekeeping and other departments to ensure seamless hotel operations and room readiness.
• Ensure compliance with hotel policies, luxury service standards, safety regulations, and operational procedures.
• Monitor labor, departmental expenses, cash handling, billing accuracy, and purchasing activities.
• Maintain proficiency with hotel systems, including Maestro PMS and other operational technologies, while supporting continuous process improvements.
• Support cross-training initiatives, and communicate effectively across departments.
• Monitor guest feedback and online reviews to identify opportunities for service excellence and continuous improvement.
• Assist the Front Office Manager and General Manager with operational projects, reporting, and other leadership responsibilities as needed.

Skills

Leadership

Customer service

Communication

Problem-solving

Team development

Operational excellence

Education

Bachelor's degree in Hospitality Management

Equivalent experience considered

Tools

Maestro PMS

Toast POS

Microsoft Teams

Job description

This is an exciting opportunity for a hospitality leader who is passionate about creating exceptional guest experiences and inspiring high-performing teams. As Hotel Assistant Manager, you'll play a key role in shaping every stage of the guest journey, from the moment they arrive until their departure, while helping cultivate a culture of genuine hospitality, teamwork, and service excellence. If you thrive in a fast-paced luxury environment, enjoy leading by example, and are committed to creating memorable experiences for both guests and team members, we'd love to welcome you to Appellation Lodi.

Job Type: Full‑time

The Hotel Assistant Manager serves as a leader and ambassador of the guest experience, ensuring every arrival, stay, and departure exceeds expectations. Working closely with the Front Office Manager, this position oversees the daily operation of the Front Office, supports team development, maintains luxury service standards, and ensures seamless coordination between departments. This role requires a hands‑on leader who is visible on the floor, inspires the team by example, and is committed to operational excellence.

Responsibilities

• Lead daily Front Office operations, ensuring exceptional guest experiences from arrival through departure.
• Supervise front desk, reservations, and guest service teams during assigned shifts.
• Deliver personalized luxury hospitality while resolving guest concerns promptly and professionally.
• Support VIP arrivals, special requests, and guest recognition initiatives.
• Partner with Housekeeping and other departments to ensure seamless hotel operations and room readiness.
• Ensure compliance with hotel policies, luxury service standards, safety regulations, and operational procedures.
• Monitor labor, departmental expenses, cash handling, billing accuracy, and purchasing activities.
• Maintain proficiency with hotel systems, including Maestro PMS and other operational technologies, while supporting continuous process improvements.
• Support cross‑training initiatives, and communicate effectively across departments.
• Monitor guest feedback and online reviews to identify opportunities for service excellence and continuous improvement.
• Assist the Front Office Manager and General Manager with operational projects, reporting, and other leadership responsibilities as needed.

Compensation & Benefits

• Pay (Salaried): $70,304 per year
• Vacation & Holiday pay
• 401(k) Matching
• Health benefits including medical, dental, vision, life insurance, and EAP
• Aflac Supplemental
• Team Member Discounts

Company Overview

Appellation Lodi – Wine & Roses Resort and Spa offers the perfect setting for romantic getaways, special occasions, business events, and more. As San Joaquin’s leader in hospitality and culinary excellence, we provide a strong team atmosphere and career growth opportunities in various fields, including hotel industry, culinary arts, event planning, spa & wellness, administration, and management. Our resort is located in Lodi, California, a hidden gem in the heart of Northern California’s wine country that offers an exceptional quality of life with a welcoming small‑town feel.

Visit https://www.appellationhotels.com/hotels/california-lodi/ to learn more about our resort.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred; equivalent experience considered.
• Minimum 2–3 years of leadership experience as an Assistant Front Office Manager, Front Office Supervisor, or similar role in an upscale or luxury hotel; luxury resort experience preferred.
• Experience supervising Front Office operations, with exposure to Rooms Division, Food & Beverage, and Spa operations preferred.
• Strong leadership, communication, coaching, and problem‑solving skills with a passion for delivering exceptional guest experiences.
• Highly organized with the ability to manage multiple priorities in a fast‑paced environment.
• Proficient in Microsoft Office and hotel technology, including Maestro PMS (preferred), Toast POS, Microsoft Teams, and other hospitality systems.
• Knowledge of luxury service standards, ADA compliance, guest privacy, and hotel safety regulations.
• Bilingual English/Spanish is a plus.
• Must be able to work a flexible schedule, including mornings, evenings, overnights, weekends, and holidays.
• Must be able to perform the essential functions of the position, with or without reasonable accommodation.