Hotel Assistant Manager

Four Seasons Hotel and Resorts Gruppe; Boston (MA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality seeks a passionate Front Desk Assistant Manager to join their team at a luxurious Boston hotel. This exciting opportunity involves managing the Front Office staff, ensuring exceptional guest experiences, and maximizing revenue opportunities. The role requires strong leadership skills and a keen attention to detail, as you will be responsible for training staff, coordinating guest services, and maintaining financial procedures. Join a supportive and inclusive work environment where your contributions will be valued, and help create unforgettable experiences for guests in a vibrant urban setting.

Benefits

FREE Medical, Dental and Vision Insurance

401(k) Retirement Matching Plan

Employee Travel program

Highly competitive salaries and incentives

Educational assistance programs

Complimentary Life insurance

Vacation & Paid Sick Time Off

Complimentary Employee Meals

Qualifications

• 2-3 years luxury hotel supervisory experience required.
• Must be detail-oriented with strong managerial skills.

Responsibilities

• Manage Front Office staff and coordinate guest services.
• Ensure financial procedures are followed and revenue opportunities maximized.

Skills

Guest Service

Salesmanship

Analytical Skills

Organizational Skills

Leadership

Detail Oriented

Education

College degree in Hospitality

Tools

Front Office PMS

Computer Literacy

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The city's newest skyscraper located in the heart of the Back Bay. A cutting-edge 61-storey skyscraper in the heart of Back Bay, Four Seasons Hotel One Dalton Street, Boston is vibrant, modern and stylish. Stay with us to experience a new kind of urban chic, complete with a stunning Wellness Floor and the world-renowned Japanese izakaya-inspired restaurant, Zuma.

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boast unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

The Opportunity:

Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston!

We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Front Office team as a Front Desk Assistant Manager!

Essential functions of the job:

• Manages the staff at the Front Office (Front Desk, Guest Services and Concierge).
• Interviews, trains and schedules staff. Conducts Performance Evaluations and disciplines staff when needed.
• Coordinates arrivals, departures and billing requirements with Sales and Catering Department.
• Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet Upsell Goal.
• Establish training and accountability within the team to achieve high results above benchmarks.
• Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent.

Non-Essential functions of the job:

• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff and lobby coverage.
• Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Works closely with Door/Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
• Work closely with Concierge team to ensure that all guest special requests and needs are met and customized to their preferences.

Preferred Qualifications and Skills:

• College degree in Hospitality preferred.
• 2-3 years luxury hotel, supervisory experience.
• Computer literate.
• Superior guest service and salesmanship skills.
• Excellent analytical and organizational skills.
• Detail oriented focus.
• Proven leader.
• Strong managerial and supervisory skills.
• Experience with computers and knowledge of key front office PMS is a must.
• Requires reading, writing and oral proficiency in the English language.

Who We Look For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

At the Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication. As a member of our team, you'll have the opportunity to work with some of the best and brightest in the hospitality industry, providing our guests with exceptional service and creating unforgettable experiences.

If you're looking for a challenging and rewarding career in hospitality and are passionate about delivering exceptional service to our guests, we'd love to hear from you.

Visa Requirements:

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Some Benefits Four Season Employees enjoy:

• FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days.
• 401(k) Retirement Matching Plan.
• Ability to experience our hotels as a guest through the Employee Travel program.
• Highly competitive salaries and incentives.
• Educational assistance programs, as well as in-house training workshop for all employees.
• Complimentary Life insurance.
• Vacation & Paid Sick Time Off.
• Complimentary Employee Meals.
• And much more!

We look forward to receiving your application!

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.