Hotel Arista Assistant Housekeeping Manager

CityGate Hospitality; Naperville (IL); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Major Medical Plans

401(k) Plan

Hotel/Restaurant Discounts

Paid Time Off

9 Paid Holidays

Job summary

CityGate Hospitality at Hotel Arista in Naperville, IL is seeking an Assistant Housekeeping Manager to support the Executive Housekeeper in delivering an effortless luxury stay. You will lead daily operations, ensure impeccable guest rooms and public areas, and maintain brand standards with calm, hands-on leadership.

Minimum 3 years in hotel housekeeping and 2 years in a supervisory role are required, with bilingual English/Spanish skills.

Qualifications

• Minimum of three (3) years of hotel housekeeping experience.
• Minimum of two (2) years in a supervisory or Housekeeping management role.
• Experience in luxury, boutique, or full-service hotel environments preferred.
• Bilingual English/Spanish speaking and writing skills are required.

Responsibilities

• Oversee daily housekeeping operations across all shifts.
• Lead on-floor presence and assist with room cleaning, inspections, and service recovery.
• Assign daily work, balance staffing, and adjust priorities based on occupancy.
• Coach, train, and support housekeeping associates to ensure standards.
• Onboard and train new and existing staff; cross-train for flexibility.
• Ensure guest rooms and public areas are prepared to luxury standards.
• Collaborate with Front Office and other departments for seamless operations.
• Conduct routine inspections and address deficiencies.
• Monitor inventory, labor, and safety/compliance practices.

Skills

Leadership

Operations management

Coaching & training

Guest service

Communication

Bilingual English/Spanish

Time management

Education

High school diploma

College coursework preferred

Tools

Property Management System

Job description

Location

Hotel Arista

Department

Housekeeping

Reports to

Executive Housekeeper

Status

Salary Exempt

Compensation Range

$52,000-65,000/annual

The salary range listed in this posting provides the current estimate for this position.

The specific salary offered to a selected candidate will be commensurate with work experience, education, relevant qualifications and skill level.

Additional Requirements

English/Spanish Bilingual, flexible schedule - availability to work days, evenings, weekends, and holidays.

Role Summary

The Assistant Housekeeping Manager supports the Executive Housekeeper in delivering an Effortless Stay by ensuring that all guest rooms, public spaces, and back-of-house areas are impeccably maintained, thoughtfully prepared, and consistently aligned with luxury service standards. This role leads through presence, attention to detail, and calm execution—bridging daily operations with elevated guest expectations.

The Assistant Housekeeping Manager is a hands‑on leader who anticipates needs, supports the team, and ensures standards are met quietly and consistently.

Core Responsibilities

Leadership & Daily Operations

• Support the Executive Housekeeper in overseeing daily housekeeping operations across all shifts.
• Lead by example with a visible presence on the floor; assist with room cleaning, inspections, and service recovery as needed.
• Assign daily work, balance staffing, and adjust priorities based on occupancy and operational needs.
• Coach, train, and support housekeeping associates to ensure consistent execution of standards.
• Participate in onboarding and ongoing training of new and existing associates.
• Cross‑train associates to ensure operational flexibility and continuity.

Guest Experience & Service Standards

• Ensure guest rooms and public areas are prepared with intention, precision, and care, creating a calm and welcoming environment.
• Assist in preparing VIP, repeat guest, and special‑request rooms in collaboration with the Front Office.
• Respond to guest concerns promptly, professionally, and with ownership, escalating when appropriate.
• Support turn‑down and evening service to ensure consistency and quality.
• Observe guest feedback and trends and share insights with the Executive Housekeeper.

Quality Assurance & Inspections

• Conduct routine inspections of guest rooms, public spaces, and back‑of‑house areas.
• Identify deficiencies and ensure timely corrective action and follow‑up.
• Reinforce cleanliness, presentation, and safety standards through coaching and real‑time feedback.
• Ensure proper use, storage, and handling of cleaning chemicals and equipment.

Labor, Inventory & Laundry Support

• Assist with daily labor deployment to align staffing with business levels.
• Monitor productivity and report variances to the Executive Housekeeper.
• Assist with inventory tracking of linens, amenities, uniforms, and supplies.
• Support laundry operations, ensuring workflow efficiency and quality standards.
• Report equipment needs, shortages, and maintenance issues promptly.

Safety, Sustainability, & Compliance

• Support compliance with safety, sanitation, and OSHA guidelines.
• Reinforce sustainability practices, including recycling and responsible chemical usage.
• Promote a safe, clean, and organized work environment for guests and associates.
• Assist with incident reporting and corrective action follow‑up.

Communication & Collaboration

• Communicate clearly and calmly with housekeeping teams across shifts.
• Partner with Front Office, Engineering, and other departments to support seamless operations.
• Participate in daily stand‑up meetings and leadership briefings.
• Ensure accurate handover of information between shifts.

Administration & Reporting

• Assist with documentation, including inspections, training logs, labor reports, and Lost & Found records.
• Support daily service standards training during departmental stand‑ups.
• Maintain consistent documentation aligned with brand and compliance standards.

Minimum Qualifications

Education

• High school diploma required; college coursework or equivalent experience preferred.

Experience

• Minimum of three (3) years of hotel housekeeping experience.
• Minimum of two (2) years in a supervisory or Housekeeping management role
• Experience in luxury, boutique, or full‑service hotel environments preferred.
• Experience with Property Management Systems a plus.
• Bilingual English/Spanish speaking and writing skills are required

Skills & Attributes

• Calm, professional leadership presence.
• Strong attention to detail and organizational skills.
• Effective communication and coaching ability.
• Guest‑focused mindset with problem‑solving skills.
• Ability to adapt quickly in a fast‑paced environment.
• Flexible availability, including nights, weekends, and holidays.
• Willingness to ask questions and seek clarity to ensure standards are met.

Physical Requirements

• Ability to lift, push, and pull up to 50 pounds.
• Ability to stand and walk for extended periods.
• Ability to bend, stoop, kneel, and reach as required.
• Ability to push and pull carts and operate housekeeping equipment.

Key Measures of Success

• Consistent cleanliness and inspection scores.
• Timely readiness of guest rooms and public spaces.
• Positive guest feedback and effective service recovery.
• Associate engagement and adherence to standards.
• Compliance with safety, sanitation, and brand expectations.

Benefits Offered

The employer offers the following benefits to eligible employees in this position. Waiting periods, hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process.

• Major Medical Plans, Dental and Vision Insurance - single or family options available at employee’s election
• Basic Life & AD&D - 100% employer paid
• Short‑Term Disability - 100% employer paid
• Supplemental Life, AD&D, Critical Illness, Accident and Disability – single or family options available at employee’s election
• 401(k) Plan & Matching Program
• Employee Assistance Program
• Paid Leave Time (up to 40 hours/year)
• Paid Time Off (PTO)
• 9 Paid Holidays/Year
• Paid Jury Duty Time
• Paid Bereavement for immediate family members
• Partially‑Paid Parental Leave
• Hotel/Restaurant Discounts
• Pet Insurance
• Incentive Programs

We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre‑employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements.

This employer participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9. E‑Verify Works for Everyone. For more information on E‑Verify, or if you believe that your employer has violated its E‑Verify responsibilities, please contact DHS.888‑897‑7781 dhs.gov/E‑Verify