Hotel Arista Assistant Housekeeping Manager

CityGate Hospitality; Naperville (IL); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Major Medical Plans

Dental and Vision Insurance

401(k) Plan & Matching

Paid Time Off

Paid Holidays

Job summary

CityGate Hospitality is seeking an Assistant Housekeeping Manager at Hotel Arista in Naperville, IL. You will support the Executive Housekeeper across shifts, lead through presence, and uphold luxury service standards.

The role requires bilingual English/Spanish, a high school diploma with supervisory housekeeping experience, and strong attention to detail, coaching, and guest-focused service. Flexibility for evenings, weekends, and holidays is needed.

Qualifications

• High school diploma required; college coursework or equivalent experience preferred.
• Minimum three years hotel housekeeping experience.
• Two years in a supervisory or management role.
• Bilingual English/Spanish required.

Responsibilities

• Oversee daily housekeeping operations across all shifts.
• Lead by example on the floor and assist with inspections.
• Coach and train associates to maintain standards.
• Onboard new staff and cross-train teams for flexibility.
• Collaborate with Front Office and Engineering to ensure seamless operations.

Skills

Leadership

Attention to detail

Communication

Coaching

Education

High school diploma

College coursework or equivalent experience

Tools

Property Management Systems

Job description

Location: Hotel Arista

Department: Housekeeping

Reports to: Executive Housekeeper

Status: Salary Exempt

Compensation Range: $52,000-65,000/annual

The salary range listed in this posting provides the current estimate for this position. The specific salary offered to a selected candidate will be commensurate with work experience, education, relevant qualifications and skill level.

Additional Requirements: English/Spanish Bilingual, flexible schedule - availability to work days, evenings, weekends, and holidays.

Role Summary:

The Assistant Housekeeping Manager supports the Executive Housekeeper in delivering an Effortless Stay by ensuring that all guest rooms, public spaces, and back of house areas are impeccably maintained, thoughtfully prepared, and consistently aligned with luxury service standards. This role leads through presence, attention to detail, and calm execution—bridging daily operations with elevated guest expectations.

The Assistant Housekeeping Manager is a hands on leader who anticipates needs, supports the team, and ensures standards are met quietly and consistently.

Core Responsibilities:

Leadership & Daily Operations

• Support the Executive Housekeeper in overseeing daily housekeeping operations across all shifts.


• Lead by example with a visible presence on the floor; assist with room cleaning, inspections, and service recovery as needed.


• Assign daily work, balance staffing, and adjust priorities based on occupancy and operational needs.


• Coach, train, and support housekeeping associates to ensure consistent execution of standards.


• Participate in onboarding and ongoing training of new and existing associates.


• Cross-train associates to ensure operational flexibility and continuity.

Guest Experience & Service Standards

• Ensure guest rooms and public areas are prepared with intention, precision, and care, creating a calm and welcoming environment.


• Assist in preparing VIP, repeat guest, and special-request rooms in collaboration with the Front Office.


• Respond to guest concerns promptly, professionally, and with ownership, escalating when appropriate.


• Support turn-down and evening service to ensure consistency and quality.


• Observe guest feedback and trends and share insights with the Executive Housekeeper.

Quality Assurance & Inspections

• Conduct routine inspections of guest rooms, public spaces, and back of house areas.


• Identify deficiencies and ensure timely corrective action and follow-up.


• Reinforce cleanliness, presentation, and safety standards through coaching and real-time feedback.


• Ensure proper use, storage, and handling of cleaning chemicals and equipment.

Labor, Inventory & Laundry Support

• Assist with daily labor deployment to align staffing with business levels.


• Monitor productivity and report variances to the Executive Housekeeper.


• Assist with inventory tracking of linens, amenities, uniforms, and supplies.


• Support laundry operations, ensuring workflow efficiency and quality standards.


• Report equipment needs, shortages, and maintenance issues promptly.

Safety, Sustainability, & Compliance

• Support compliance with safety, sanitation, and OSHA guidelines.


• Reinforce sustainability practices, including recycling and responsible chemical usage.


• Promote a safe, clean, and organized work environment for guests and associates.


• Assist with incident reporting and corrective action follow-up.


• Communicate clearly and calmly with housekeeping teams across shifts.


• Partner with Front Office, Engineering, and other departments to support seamless operations.


• Participate in daily stand-up meetings and leadership briefings.


• Ensure accurate handover of information between shifts.

Administration & Reporting

• Assist with documentation, including inspections, training logs, labor reports, and Lost & Found records.


• Maintain consistent documentation aligned with brand and compliance standards.

Minimum Qualifications:

Education

• High school diploma required; college coursework or equivalent experience preferred.

Experience

• Minimum of three (3) years of hotel housekeeping experience.


• Minimum of two (2) years in a supervisory or Housekeeping management role


• Experience with Property Management Systems a plus.


• Bilingual English/Spanish speaking and writing skills are required

Skills & Attributes

• Calm, professional leadership presence.


• Strong attention to detail and organizational skills.


• Effective communication and coaching ability.


• Guest-focused mindset with problem-solving skills.


• Ability to adapt quickly in a fast-paced environment.


• Flexible availability, including nights, weekends, and holidays.


• Willingness to ask questions and seek clarity to ensure standards are met.

Physical Requirements

• Ability to lift, push, and pull up to 50 pounds.


• Ability to stand and walk for extended periods.


• Ability to bend, stoop, kneel, and reach as required.


• Ability to push and pull carts and operate housekeeping equipment.

Key Measures of Success

• Consistent cleanliness and inspection scores.


• Timely readiness of guest rooms and public spaces.


• Positive guest feedback and effective service recovery.


• Associate engagement and adherence to standards.


• Compliance with safety, sanitation, and brand expectations.

Benefits Offered:

• Major Medical Plans, Dental and Vision Insurance - single or family options available at employee’s election


• Basic Life & AD&DD - 100% employer paid


• Short-Term Disability - 100% employer paid


• Supplemental Life, AD&DD, Critical Illness, Accident and Disability – single or family options available at employee’s election


• 401(k) Plan & Matching Program


• Employee Assistance Program


• Paid Leave Time (up to 40 hours/year)


• Paid Time Off (PTO)


• 9 Paid Holidays/Year


• Paid Jury Duty Time


• Paid Bereavement for immediate family members


• Partially-Paid Parental Leave


• Pet Insurance


• Incentive Programs

We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre‑employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.888-897-7781 dhs.gov/E-Verify

Copyright 2018 -2021 CalamosProperty HoldingsLLC