Hôte/Hôtesse - Responsable

HMSHost; Dallas (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off

Holiday pay

Meal and Transportation Benefits

401(k) retirement plan with company 1:

Company paid life insurance

Tuition reimbursement

Employee assistance program

Training and career growth

Referral program – refer a friend and

Job summary

HMSHost in Dallas is seeking a Host/Hostess - Lead to greet guests and seat them before introductions to servers. You may perform tasks such as ringing orders, refilling beverages, setting tables, and basic cleaning in a restaurant environment.

This non-exempt role typically reports to the Store Manager. Responsibilities include welcoming guests, managing seating, coordinating with kitchen and floor staff, handling cashier duties, and ensuring dining room readiness for service.

Qualifications

• Customer service and cash handling experience preferred.
• Excellent organization skills.
• Ability to read and interpret restaurant seating charts.
• Friendly, enthusiastic and outgoing demeanor.
• Ability to stand, bend and work for extended periods.
• Excellent communication with customers and staff.

Responsibilities

• Welcomes guests at the entrance and seats them per standards.
• Records reservations and seating times accurately.
• Maintains and updates dining room seating charts.
• Sets up and maintains dining room before service.
• Assists with stocking roll-up silverware for shifts.
• Advises guests on menus and beverages.
• Oversees food/beverage delivery and service.
• Liaises between kitchen and floor staff to ensure guest satisfaction.
• Performs cashier or bus duties to speed service.
• Follows cash handling policies and secures cash.
• Patrols station, refills drinks, clears items per procedures.
• Performs other duties during downtime (roll silverware, prep for To-go, dishes, condiments).

Skills

Customer service

Cash handling

Organization

Seating chart literacy

People skills

Guest interaction

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Summary:

The Host/Hostess - Lead is responsible for greeting guest(s) and seating them at an appropriate table before they are introduced to their server. The Host/Hostess may perform a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager.

Essential Functions:

• Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards

• Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times

• Maintains and updates restaurant seating charts

• Proper set up and maintenance of the Dining Room areas before serving

• Assists with maintaining sufficient stock of roll up silverware for the incoming shift

• Seats guests and advises them on menus and beverage choices based on required in-depth knowledge

• Oversees the delivery and servicing of food and beverages

• Liaises between kitchen staff and floor staff to ensure the guests’ experience meets concept/company standards

• Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service

• Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times

• Patrols assigned station, refilling water and coffee, removing service items and condiments per establishment procedures

• Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Customer service and cash handling experience preferred

• Excellent organization skills

• Ability to read and interpret restaurant’s seating chart

• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner

• Ability to bend, twist, and stand to perform normal job functions

• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

Source: HMSHost