Hôte/Hôtesse

HMSHost; Chicago (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off

Holiday pay

Meal and Transportation Benefits

401(k) retirement plan with company

Company paid life insurance

Tuition reimbursement

Employee assistance program

Training and exciting career growth

Referral program – refer a friend and

Job summary

The HMSHost Host/Hostess greets guests and seats them at an appropriate table before introducing them to their server.

This role may perform additional tasks such as ringing up orders, refilling beverages, setting tables, and cleaning dining areas, in line with management directions.

This is a non-exempt position reporting to the Store Manager; HMSHost offers benefits and career growth opportunities with position-based variations.

Qualifications

• Customer service and cash handling experience preferred.
• Excellent organization skills.
• Ability to read and interpret restaurant seating charts.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner.
• Ability to bend, twist, and stand to perform normal job functions.

Responsibilities

• Greet guests at the entrance and seat them following HMSHost customer service standards.
• Record customer reservations or seating times accurately.
• Maintain and update restaurant seating charts and dining room setup.
• Assist with setting up tables and maintaining dining area cleanliness.
• Perform cashiering and bussing duties as required to speed up service.

Skills

Customer service

Organization skills

Reading seating chart

Friendly communication

Cash handling

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Summary:

The Host/Hostess is responsible for greeting guest(s) and seating them at an appropriate table before they are introduced to their server. The Host/Hostess may perform a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager.

Essential Functions:

• Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards
• Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times
• Maintains and updates restaurant seating charts
• Proper set up and maintenance of the Dining Room areas before serving
• Assists with maintaining sufficient stock of roll up silverware for the incoming shift
• Seats guests and advises them on menus and beverage choices based on required in-depth knowledge
• Oversees the delivery and servicing of food and beverages
• Liaises between kitchen staff and floor staff to ensure the guests’ experience meets concept/company standards
• Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service
• Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times
• Patrols assigned station, refilling water and coffee, removing service items and condiments per establishment procedures
• Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Customer service and cash handling experience preferred
• Excellent organization skills
• Ability to read and interpret restaurant’s seating chart
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Ability to bend, twist, and stand to perform normal job functions
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws andregulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members withoutregard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Source: HMSHost