Hôte/Hôtesse

HMSHost; San Antonio (TX); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Health, dental, vision

PTO

Holiday pay

Meal benefits

401(k) with match

Life insurance

Tuition reimbursement

Employee assistance program

Career growth

Referral bonus

Job summary

HMSHost is seeking a Host/Hostess to greet guests, seat them, and coordinate with servers to ensure an optimal dining experience.

The role includes managing reservations, assisting with seating charts, and supporting cash handling as needed, while maintaining HMSHost service standards and a welcoming atmosphere for all guests.

Qualifications

• Customer service and cash handling experience preferred.
• Excellent organization skills.
• Ability to read and interpret restaurant seating charts.
• Friendly, enthusiastic and outgoing interaction with the public.
• Ability to stand, bend and work for long periods.

Responsibilities

• Greet guests and seat them at appropriate tables.
• Record reservations or seating times and update seating charts.
• Oversee dining room setup and stock of silverware.
• Advise guests on menus and beverages with knowledge of offerings.
• Assist with cashier duties and cash handling policies.
• Coordinate between kitchen and floor staff to ensure guest satisfaction.
• Perform other duties as directed by management.

Skills

Customer service

Cash handling

Organization skills

Reading seating charts

Interpersonal skills

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Summary

The Host/Hostess is responsible for greeting guest(s) and seating them at an appropriate table before they are introduced to their server. The Host/Hostess may perform a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager.

Essential Functions

• Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards
• Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times
• Maintains and updates restaurant seating charts
• Proper set up and maintenance of the Dining Room areas before serving
• Assists with maintaining sufficient stock of roll up silverware for the incoming shift
• Seats guests and advises them on menus and beverage choices based on required in-depth knowledge
• Oversees the delivery and servicing of food and beverages
• Liaises between kitchen staff and floor staff to ensure the guests’ experience meets concept/company standards
• Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service
• Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times
• Patrols assigned station, refilling water and coffee, removing service items and condiments per establishment procedures
• Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Customer service and cash handling experience preferred
• Excellent organization skills
• Ability to read and interpret restaurant’s seating chart
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Ability to bend, twist, and stand to perform normal job functions
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
• Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Source: HMSHost