Hostperson (The Fed)

Langham-Hote; Boston (MA); On-site; USD 47,000 - 50,000; Full time

Job summary

The Langham Hospitality Group is seeking a Hostperson for our Boston area operation. You will greet and seat guests, answer calls, manage reservations, and ensure menus are clean and accurate while upholding brand standards.

Maintain exceptional guest service, coordinate with team members, and support serving staff as needed. A flexible schedule including evenings is required for this role.

Qualifications

• Experience in hospitality environment preferred.
• Strong guest service and communication skills.
• Ability to multitask and work under pressure.
• Flexible schedule with evenings availability.

Responsibilities

• Greet and seat guests.
• Answer the phone, take reservations and manage Opentable bookings.
• Stock menus and keep them clean and presentable.
• Handle guest requests and notify a supervisor as needed.
• Provide high levels of guest service while upholding brand standards.
• Receive takeout orders by phone and in person, ensuring accuracy.

Skills

Guest service

Communication

Teamwork

Multitasking

Job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

PURPOSE AND OBJECTIVES OF POSITION

The Hostperson is a member of the Food and Beverage team who assists in ensuring that guest service and food and beverage Brand standards are met. Hospitable, welcoming and friendly guest service, are essential requirements of the position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet and seat guests.
• Answer the telephone/take reservations/manage Opentable reservations.
• Stock menus and ensure they are clean and free of blemishes.
• Responsible for handling guest requests and notify manager.
• Provide maximum levels of guest service while maintaining Brand standards.
• Receive takeout orders via phone and in person; ensure guests receive proper orders.

SUPPORTIVE FUNCTIONS

• Assist server/busser/barback/bartender as needed.
• Additional duties not mentioned above may also be requested by supervisor

JOB KNOWLEDGE, SKILL AND ABILITY/ EDUCATION AND/ OR EXPERIENCE

• Ability to use written (verbal/visual) sources of information, i.e. read reports, procedural documentation.
• Use oral communication to perform work, i.e. answer telephone, greet guests.
• Make minor decisions requiring limited judgment, e.g. task sequencing, and Make general decisions in the absence of specific directions, e.g. prioritizing workload.
• Previous experience in similar environment preferred.
• React professionally and remain in control when working with high volume under pressure.
• Attend department meetings and trainings.
• Demonstrate team playing skills at all times
• Have positive attitude and set example among colleagues
• Must have a flexible schedule with availability to work evenings.

PHYSICAL DEMANDS

• Stand; reach; grasp; lift/carry; walk; squat/ bend; push/pull.
• Ability to stand for length of shift.

PAY RANGE:

• $33.55 - $33.85 per hour

Source: Hospitality Online