Hostperson, Genting Palace

Resorts World Las Vegas; Las Vegas (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

Resorts World Las Vegas is seeking a Host to greet guests, manage seating, and ensure a smooth reservation flow. The host will have full knowledge of the reservation process and confirm with all guests.

The role requires flexible shifts, strong English communication, polished appearance, and excellent customer service. You will answer calls, uphold resort standards, and assist guests with a welcoming, professional demeanor.

Qualifications

• Excellent customer service and guest interaction skills.
• Clear and fluent English communication.
• Polished appearance and demeanor.
• Ability to learn and follow hotel/restaurant policies and procedures.

Responsibilities

• Greet and welcome guests upon entering the venue.
• Manage reservations and seating flow; assist with pre-seating as needed.
• Answer restaurant phone calls courteously and efficiently.
• Close and open duties as assigned by shifts.
• Maintain cleanliness and organization of assigned areas.
• Rotate to other F&B outlets as needed.
• Ensure adherence to Resorts World standards and licensing requirements.
• Follow safety policies and report concerns.
• Support guest experience with a positive attitude.

Skills

Customer service

English communication

Professional appearance

Policy knowledge

Job description

Summary Statement

The Hostperson is essential to servicing all the guests at Kusa Nori. The host person shall greet welcome all the guests to be seated in the restaurant. The host person will have full knowledge of the reservation process and confirm with all guests.

Primary Job Duties

• Greet and welcome all guests upon entering the venue.
• Anticipate the guests' needs and respond appropriately with a sense of urgency.
• Bid farewell to all guests upon departing and extend an invitation to return to visit soon.
• Oversee daily restaurant reservations and pre-seating assignment, when necessary.
• Answer restaurant telephone courteously, quickly and efficiently.
• Perform all opening and closing duties based upon shift assignment.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Rotate to other Food Beverage outlets/venues, as necessary.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review company documents, etc.
• Other duties as assigned.

Qualifications

• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred

• Previous experience as a Host person or a Server in a similar or related field.
• Working knowledge of restaurant table management software system(s).
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience

• Must be 21 years of age
• At least six months customer service experience.
• Working knowledge of restaurant operations.

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States.
• Position required licenses: Food Handler Card Alcohol Awareness Card

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. Prolonged sitting/standing. Bending and reaching. Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador - No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety - If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security - If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS - If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience - If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Company Culture

Welcome to Resorts World Las Vegas Careers Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us.

Equal Opportunity Employer

Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.