Specialist, Team Member Relations

Resorts World Las Vegas; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Resorts World Las Vegas LLC is seeking a Team Member Relations - Specialist to assist with key HR functions, including team member relations, accommodations, and guidance on HR matters while ensuring compliance with labor laws.

The role involves supporting HR projects, handling documents, addressing inquiries, managing accommodations, processing unemployment claims, and collaborating with HR, legal, and other departments.

Qualifications

• Knowledge of HRIS and similar systems.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Polished appearance and professional demeanor.
• Excellent customer service skills.
• Strong organizational and time management abilities.
• Clear English communication and ability to understand policies.

Responsibilities

• Assist with general Human Resources projects, tasks and assignments.
• Handle Team Member documents, maintain files and electronic records.
• Address Team Member inquiries.
• Manage accommodation process.
• Process unemployment claims.
• Maintain integrity and confidentiality of HR files and records.
• Collaborate with HR, legal, and other departments.
• Use personal device for job-related tasks and reviewing company documents.
• Perform other duties as assigned.

Skills

HRIS

MS Office

Customer service

Organizational skills

English communication

Policies & procedures knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Summary Statement

The Team Member Relations - Specialist will assist with key human resources functions such as Team Member relations, accommodations, and providing support and guidance to Team Members and managers on HR-related matters while ensuing compliance with labor laws.

Primary Job Duties

• Assist with general Human Resources projects, tasks and assignments.
• Handle Team Member documents, maintain files and electronic records.
• Address Team Member inquiries.
• Manage accommodation process.
• Process unemployment claims.
• Maintain the integrity and confidentiality of human resource files and records.
• Work with HR, legal, and other departments.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications

• Working knowledge of Human Resources Information System (HRIS), and other similar computer applications.
• Strong working knowledge of Microsoft Applications (ex. outlook, excel, word & power point, etc..)
• Polished appearance and demeanor.
• Excellent customer service skills.
• Outstanding organizational and time management skills.
• Ability to effectively communicate in English.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred

• Experience working in Human Resources.
• Fluent in more than one language.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience

• At least 18 years of age.
• At least 6 months of customer service experience in a similar or related field.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is typically performed in an office environment. Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality. Prolonged sitting/standing. Bending and reaching. Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is typically performed in an office environment. Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality. Prolonged sitting/standing. Bending and reaching. Transporting, pushing, pulling, lifting , and maneuvering items weighing up to 10 lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of our company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what we need. Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or especially combining sometimes present. Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual. Welcome to Resorts World Las Vegas Careers Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us.

Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.