Hostperson - Catch - Aria

MGM Resorts International; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts

Free meals

Free parking

Health protection

Professional development

Job summary

MGM Resorts International, through Aria, is seeking a Hostperson for Catch to warmly greet guests, seat them, and support the service team in a high-energy, luxury dining environment. You will engage guests, coordinate seating and dining flow, and participate in social-media friendly activities to highlight the venue.

The role requires at least 1 year of host or customer service experience, a high school diploma or equivalent, and the ability to work weekends and holidays.

Qualifications

• 1+ years of experience as a host in fine-dining or customer service.
• Excellent guest service and communication skills are required.
• Must be 18 years or older and able to work varied shifts, including weekends and holidays.

Responsibilities

• Greet and seat guests warmly, manage dining flow and seating assignments.
• Assist service staff with guest requests and billing tasks as needed.
• Answer phones and assist with reservations; coordinate with management for large parties.

Skills

Host experience

Customer service

Education

High school diploma

Job description

Las Vegas, Nevada

THE SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Hostperson for Catch at Aria, you will be responsible for representing our vibrant, high-energy brand as the first point of contact, warmly greeting and seating guests while seamlessly assisting the service staff with guest contact, table assignments, and dining flow. By understanding our guests' unique stories and needs in our dynamic, see-and-be-seen dining room, you will set the stage for an extraordinary culinary experience and create unforgettable WOW memories, ensuring all duties are flawlessly executed in accordance with Aria’s premier hospitality standards and departmental procedures.

THE STARTING RATE:

$17.5718 Hourly + Tips

THE DAY-TO-DAY:

• Provides extraordinary service consistent with luxury brand standards and S.H.O.W. Service Basics
• Maintain number of posting and post sharing requirements weekly
• Posting and engaging (liking and commenting) with the venue's social media posts, as well as engaging with review sites, such as Yelp
• Actively use social media to engage the guest in an immersive and interactive experience
• Greets and seats guests in a gracious manner and distributes business among Gourmet Food Servers equally and as fairly as possible
• Monitors guests that are seated, and immediately respond to guest’s needs or request of first contact
• Assists in accepting reservations, if applicable; answers phone in a hospitable manner and confirms with the manager if large parties can be accommodated
• Represent the brand of the venue by posing in pictures for social media and marketing campaigns and promotional events on property and in public venues
• Checks on the billing status of the casino, room, bill back, and coupon and comp numbers to assist in closing of checks
• Maintains complete knowledge of the entire menu and proper food handling presentation and service
• Arranges the opening reports, floor plan, and checks
• Prints and changes out all menus nightly
• Maintains the proper supplies for the hostess stand and podium; cleans and/or dusts host stand and podium
• Maintains and makes copies and stocks host/hostess folder
• Cleans and maintains all food and beverage menus
• Assists service staff in their tasks as it relates to billing, guest requests or guest information
• Works with the management team to coordinate break scheduling for service staff while ensuring adequate floor coverage
• Maintains pleasant posture, movement, gestures and walking in line with fashion standards and trends as deemed by management
• Consistently maintains a well-groomed appearance and hygiene in accordance with Company standards and the brand of the venue
• Anticipate guest needs and provide service to each guest quickly and accurately; advises the manager of any guest complaints

THE IDEAL CANDIDATE:

• High School Diploma, GED or equivalent required
• Must be 18 years or older
• Work varied shifts, to include weekends and holidays preferred
• 1+ Years of prior relevant experience as a host person in fine-dining restaurant or similar customer service required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11125

Are you ready to JOIN THE SHOW?