Hosthelp - On Call

Outrigger Hotels Hawaii; United States; On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

401K Retirement Plan

Employee Assistance Program

Discounted Hotel Rates

Job summary

Outrigger Resorts & Hotels in Hawaii seeks front-of-house staff for the Kani Ka Pila Grille. You will greet guests, seat them, assist with reservations, and deliver a warm, aloha-filled guest experience in a fast-paced live entertainment dining environment.

Candidates should enjoy Hawaiian culture, have strong communication, and be flexible to work evenings, weekends, and holidays. Base pay starts at $30.41 per hour, with benefits including health insurance, 401K, paid holidays, and other

Qualifications

• Greeting, seating and guest assistance in a restaurant and bar.
• Maintain a positive first and last impression of the venue.
• Coordinate with servers, bartenders, and kitchen staff to ensure smooth service.

Responsibilities

• Greet guests and seat them, assisting with reservations and waitlists.
• Engage guests with entertainment schedules and local hospitality details.
• Coordinate with team to maintain smooth flow in a high-volume live entertainment dining environment.
• Represent the Kani Ka Pila experience and Hawaiian culture to guests.

Skills

Guest service

Communication skills

Reservations

Hawaiian culture

Job description

Job Description

It’s fun to work in a company where people truly BELIEVE in what they’re doing! Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.

Job Duties

• Exemplifies the spirit of Hawaiian hospitality and “Aloha” while creating a warm and welcoming experience for all guests in accordance with Outrigger policies and procedures.
• Responsible for greeting, seating, and assisting guests in the restaurant and bar while maintaining a positive first and last impression of Kani Ka Pila Grille.
• Coordinates with servers, bartenders, kitchen staff, entertainers, and management to ensure smooth guest flow, accurate wait times, and attentive service in a fast-paced live entertainment dining environment.
• Serves as an ambassador of the Kani Ka Pila experience by embracing and respecting Hawaiian culture, local traditions, and the significance of live Hawaiian music within the venue.
• Must be comfortable engaging with guests about entertainment schedules, local hospitality, and the unique atmosphere of the restaurant.
• Must be able to work flexible days, evenings, weekends, and holidays.
• Candidates should possess a strong guest service mindset, excellent communication skills, professional appearance, and the ability to work efficiently as part of a team in a high-volume restaurant setting.
• Experience with reservations, waitlist management, multitasking, and familiarity or appreciation for Hawaiian music and culture preferred.

Benefits & Compensation

Base pay starts at $30.41

• Health Insurance (Dental, Medical, Prescription, Vision)
• Paid Holidays, Sick, Vacation and Medical Leave
• Retirement Plan (401K)
• Recognition and Award Programs
• Employee Assistance Program
• Discounted Hotel Rates

please note that benefits may vary depending on position or property

Company Background

Developed in 1993 with Hawaiian scholar and historian Dr. George Kanahele, the Ke 'Ano Wa'a process was designed to advance the company's corporate culture and fundamental business strategies. The values-based process intricately connected three core elements of the hospitality industry: HOST + GUEST + PLACE The OUTRIGGER Way It also deepened OUTRIGGER’s understanding and appreciation of the local host culture, a distinct hospitality style that is recognized across the globe.

ABOUT OUTRIGGER RESORTS & HOTELS

For more than 75 years, OUTRIGGER has charted a journey of discovery – expanding from Hawai‘i to premier resort destinations including Fiji, Mauritius, Thailand and the Maldives. The privately held hospitality company invites guests to ‘Come Be Here’ with authentic Signature Experiences and the OUTRIGGER DISCOVERY loyalty program – a member of the award-winning Global Hotel Alliance (GHA). OUTRIGGER’s multi-branded portfolio includes OUTRIGGER Resorts, Hawaii Vacation Condos by OUTRIGGER®, The Kapalua Villas Maui and OUTRIGGER Honua Kai Resort & Spa while also managing select properties from top international hotel brands including Embassy Suites by Hilton®.

Find out more at OUTRIGGER.com or visit @OUTRIGGERResorts on Facebook, Instagram and Twitter.

Work in a company where people truly believe in what they’re doing.