Host - Xfinity Live!

Xfinity Live!; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

Xfinity Live!, located in Philadelphia's Sports Complex, is seeking an enthusiastic Host to enhance guest experiences. The role requires welcoming guests, managing reservations, and ensuring smooth seating operations. Ideal candidates will have customer service experience, and strong communication skills, with the ability to thrive in a dynamic environment.

Qualifications

• At least one year of experience in customer service or hosting.
• Fluent in English; other languages preferred.
• Strong communication skills and ability to interact positively with guests.

Responsibilities

• Welcome guests and create a positive experience.
• Answer phones and manage reservations.
• Coordinate seating arrangements efficiently.

Skills

Customer Service

Communication

Attention to Detail

Basic Mathematics

Job description

Xfinity Live!
1101 Pattison Ave
Philadelphia, PA 19148, USA

Description

Welcome to Xfinity Live! Philly’s premier sports and entertainment destination located in the Philadelphia Sports Complex. With multiple dining and entertainment venues it’s the perfect spot for gameday or any day!

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.