Host - Sports & Social Allentown

Xfinity Live!; Allentown (Lehigh County); On-site; USD 25,000 - 35,000; Full time

Job summary

A dynamic sports bar and social lounge in Allentown is seeking a Host to create memorable experiences for guests. As the first point of contact, the Host will greet patrons, manage reservations, and ensure a welcoming atmosphere. Ideal candidates will have a passion for customer service and effective communication skills to enhance the dining experience.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Answer phones and take messages/reservations.
• Welcome guests to create a lasting positive experience.
• Coordinate seating arrangements for efficient service.

Skills

Communication

Customer Service

Attention to Detail

Job description

Sports & Social Allentown
645 W Hamilton St
Allentown, PA 18101, USA

Description

Sports & Social Allentown is a one-of-a-kind sports bar and social lounge located in downtown Allentown. The 10,000-square-foot location will have plenty of TV screens for fans to watch games, outfitted with state-of-the-art AV technology, the space will boast an impressive LED display showing multiple games and sporting events at once. Sports & Social will offer guests an elevated dining and beverage experience including made-from-scratch menu items and curated cocktails, live music and special events several days a week, as well as a wide variety of interactive social games for everyone to enjoy.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.