Host | Victory Brewing - Kennett Square, PA

Artisanal Brewing Ventures; Kennett Square (Chester County); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Competitive Compensation

Referral Program

Flexible Schedules

Ample Product Discounts

Growth Across 5 Brands

Job summary

Artisanal Brewing Ventures is seeking a Host for our taproom to warmly greet guests, manage seating, and uphold an exceptional hospitality standard. You will also assist customers at the merchandise counter and keep the retail space organized and inviting.

Reporting to the General Manager or Front of House Manager, this role requires a friendly demeanor, strong communication, and the ability to handle high-volume guest interactions with professionalism.

Qualifications

• Excellent interpersonal skills and comfortability with discussing our products in detail with guests.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Basic computer skills and familiarity with point-of-sale systems.

Responsibilities

• Serve as the first point of contact in the taproom, greeting guests warmly and ensuring a welcoming and organized guest experience from arrival to seating.
• Answer the telephone to attend to guest needs and use Table Maintenance technology to manage wait and floor plan.
• Coordinate with other staff members to ensure smooth operation and exceptional guest experience.
• Process merchandise transactions accurately using the point-of-sale (POS) system.
• Knowledge and ability to answer guest's questions about merchandise.
• Restock the merchandise cooler and retail space to maintain an organized and visually appealing merchandise layout.
• Monitor inventory levels and assist with restocking and organizing products in the retail space.
• Maintain general cleanliness of host area, front taproom area, and merchandise area.
• Assist with other side work duties such as cleaning the dining area, preparing silverware, refilling condiments, restock restrooms, etc.

Skills

Customer service

Interpersonal skills

Team collaboration

Table Maintenance tech

POS familiarity

Merchandise knowledge

Tools

Table Maintenance software

POS system

Job description

Join our passionate community brought together by our love for great beer, cider, and the process that makes it all happen. Quality is our thing, and so is staying curious-always learning, tweaking, and pushing to get better at what we do. We’re fired up by the people who enjoy our pours and the teams that make it all possible. If you’re into collaboration, craft, and being part of a tight-knit crew, we’d love to raise a glass with you.

WHO WE ARE & WHAT WE OFFER

Artisanal Brewing Ventures (ABV) is a top 10 regional craft alcohol company in the US, made up of 5 long standing, successful craft brands (75+ combined years!): Victory Brewing, Bold Rock Cider, Sixpoint Brewery, Southern Tier Brewing & Southern Tier Distilling. We have locations in 5 states (NY, PA, OH, VA, NC) including taprooms, production facilities, & our corporate headquarters.

• Competitive Compensation
• Referral Program
• Flexible Schedules
• Ample Product Discounts
• Opportunities for Growth Across 5 Successful Brands

WHAT WE DO

At Victory, we’ve always believed that great beer comes from a deep respect for the craft. That spirit inspired our decision to join Artisanal Brewing Ventures in 2016. By partnering with a community that shares our values and supports the behind-the-scenes work - like marketing, operations, and finance we freed up our brewers to do what they do best: focus on the art of brewing. The result? More time, more creativity, and more opportunity to craft the innovative, flavorful beers that have defined Victory since the beginning.

Host The Host will greet and seat guests at the appropriate location in the dining room by following a server rotation, monitoring a waiting list, and answering the telephone. The host will also assist guests that are purchasing merchandise from the retail space. As a Host, you will serve as the face of our brand in the taproom, engaging with guests to educate them about our products while delivering an outstanding hospitality experience. This role combines product knowledge with exceptional customer service to create memorable interactions that reflect the values and quality of our brand. Reports to: General Manager or Front of House Manager on duty

WHAT YOU’LL DO

• Serve as the first point of contact in the taproom, greeting guests warmly and ensuring a welcoming and organized guest experience from arrival to seating
• Answer the telephone to attend to guest needs and use Table Maintenance technology to manage wait and floor plan
• Coordinate with other staff members to ensure smooth operation and exceptional guest experience
• Process merchandise transactions accurately using the point-of-sale (POS) system
• Knowledge and ability to answer guest's questions about merchandise
• Restock the merchandise cooler and retail space to maintain an organized and visually appealing merchandise layout
• Monitor inventory levels and assist with restocking and organizing products in the retail space
• Maintain general cleanliness of host area, front taproom area, and merchandise area
• Assist with other side work duties such as cleaning the dining area, preparing silverware, refilling condiments, restock restrooms, etc.
• Performs other duties as assigned

WHO WE’RE LOOKING FOR

• Must be at least 18 years of age* (17 allowed in certain counties)
• At least one year of related experience preferred
• Excellent interpersonal skills and comfortability with discussing our products in detail with guests
• Strong communication skills and the ability to work collaboratively in a fast-paced, team-oriented environment
• Ability to use Table Maintenance technology to manage wait and floor plan
• Basic computer skills and familiarity with point-of-sale systems
• Must be able to remain in a standing position for extended periods of time
• Must be able to lift and carry at least 20 pounds
• Ability to perform physical tasks, including frequent bending, stooping and reaching

Disclaimer

Disclaimer This Job Description is only a summary of the typical functions of the job, not an exhaustive list or comprehensive list of all job responsibilities, tasks, and duties. Artisanal Brewing Ventures is an Equal Opportunity Employer.

Disclaimer This Job Description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Artisanal Brewing Ventures is an Equal Opportunity Employer.

Artisanal Brewing Ventures is an Equal Opportunity Employer.

Artisanal Brewing Ventures (ABV) was founded in 2014 to bring expertise and resources to the business side of the craft beer industry. ABV brings top-tier craft alcohol beverage brands together and unlocks their potential for growth. Through mergers and partnerships in high-volume, craft centric markets, ABV is building a portfolio of breweries and brands including Southern Tier, Victory, Sixpoint, and Bold Rock. This gives these brands professional resources, expertise, and support, while safeguarding the independence and authenticity of the brands. ABV is a top regional craft company in the U.S. and is headquartered in Charlotte, North Carolina with locations in New York (Lakewood, Buffalo, Manhattan), Ohio (Cleveland), Pennsylvania (Pittsburgh, Parkesburg, Downingtown, Kennett Square, Philadelphia), Virginia (Nellysford), and Mills River, NC.