Host | Victory Brewing - Parkesburg, PA

Victory Brewing Company; Lenover (PA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Referral program

Flexible schedules

Product discounts

Growth opportunities

Job summary

Victory Brewing Company in Lenover, PA is seeking a friendly Host to greet guests, manage seating, and provide an exceptional guest experience in our taproom and dining area.

You will answer calls, manage the waitlist with our table maintenance system, assist guests with merchandise questions, and support team members to ensure a smooth, welcoming service. This role emphasizes hospitality, teamwork, and product knowledge within a growing craft brewery.

Qualifications

• Excellent interpersonal skills and customer-facing communication.
• Experience discussing products in detail with guests.
• Ability to use POS and seating/table management tools.

Responsibilities

• Greet guests and seat them in the dining room.
• Answer phone calls and manage waitlist using the table maintenance system.
• Coordinate with staff to ensure smooth service.
• Process merchandise transactions at the POS and restock as needed.
• Maintain cleanliness of host area and surrounding spaces.

Skills

Interpersonal skills

Communication skills

Customer service

POS experience

Table Maintenance system

Tools

Table Maintenance technology

POS systems

Job description

Join our passionate community brought together by our love for great beer, cider, and the process that makes it all happen. Quality is our thing, and so is staying curious—always learning, tweaking, and pushing to get better at what we do. We’re fired up by the people who enjoy our pours and the teams that make it all possible. If you’re into collaboration, craft, and being part of a tight-knit crew, we’d love to raise a glass with you.WHO WE ARE & WHAT WE OFFERArtisanal Brewing Ventures (ABV) is a top 10 regional craft alcohol company in the US, made up of 5 long standing, successful craft brands (75+ combined years!): Victory Brewing, Bold Rock Cider, Sixpoint Brewery, Southern Tier Brewing & Southern Tier Distilling. We have locations in 5 states (NY, PA, OH, VA, NC) including taprooms, production facilities, & our corporate headquarters.Competitive CompensationReferral ProgramFlexible Schedules & Ample Product DiscountsOpportunities for Growth Across 5 Successful BrandsWHAT WE DOAt Victory, we’ve always believed that great beer comes from a deep respect for the craft. That spirit inspired our decision to join Artisanal Brewing Ventures in 2016. By partnering with a community that shares our values and supports the behind-the-scenes work—like marketing, operations, and finance—we freed up our brewers to do what they do best: focus on the art of brewing. The result? More time, more creativity, and more opportunity to craft the innovative, flavorful beers that have defined Victory since the beginning.HostThe Host will greet and seat guests at the appropriate location in the dining room by following a server rotation, monitoring a waiting list, and answering the telephone. The host will also assist guests that are purchasing merchandise from the retail space. As a Host, you will serve as the face of our brand in the taproom, engaging with guests to educate them about our products while delivering an outstanding hospitality experience. This role combines product knowledge with exceptional customer service to create memorable interactions that reflect the values and quality of our brand.Reports to: General Manager or Front of House Manager on dutyWHAT YOU'LL DOServe as the first point of contact in the taproom, greeting guests warmly and ensuring a welcoming and organized guest experience from arrival to seatingAnswer the telephone to attend to guest needs and use Table Maintenance technology to manage wait and floor planCoordinate with other staff members to ensure smooth operation and exceptional guest experienceProcess merchandise transactions accurately using the point-of-sale (POS) systemKnowledge and ability to answer guest's questions about merchandiseRestock the merchandise cooler and retail space to maintain an organized and visually appealing merchandise layoutMonitor inventory levels and assist with restocking and organizing products in the retail spaceMaintain general cleanliness of host area, front taproom area, and merchandise areaAssist with other side work duties such as cleaning the dining area, preparing silverware, refilling condiments, restock restrooms, etc.Performs other duties as assignedWHO WE'RE LOOKING FORMust be at least 18 years of age* (17 allowed in certain counties)At least one year of related experience preferredExcellent interpersonal skills and comfortability with discussing our products in detail with guestsStrong communication skills and the ability to work collaboratively in a fast-paced, team-oriented environmentAbility to use Table Maintenance technology to manage wait and floor planBasic computer skills and familiarity with point-of-sale systemsMust be able to remain in a standing position for extended periods of timeMust be able to lift and carry at least 20 poundsAbility to perform physical tasks, including frequent bending, stooping and reachingDisclaimerThis Job Description is only a summary of the typical functions of the job, not an exhaustive list or comprehensive list of all job responsibilities, tasks, and duties.Artisanal Brewing Ventures is an Equal Opportunity EmployerDisclaimerThis Job Description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties.Artisanal Brewing Ventures is an Equal Opportunity Employer.