Host - The Pool at One Cardinal Way

The Cordish Companies; St. Louis (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at a bustling urban venue in St. Louis, where you will play a crucial role in creating memorable experiences for guests. As a Host, you will be the first point of contact, welcoming visitors with a friendly smile and ensuring their needs are met throughout their stay. Your role is vital in coordinating seating, managing reservations, and providing excellent customer service. This position offers a dynamic work environment in a lively location, perfect for those who thrive in fast-paced settings and enjoy interacting with people. If you are passionate about hospitality and ready to make a positive impact, this opportunity is for you!

Qualifications

• At least one year of experience in customer service or hosting.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Answer phones and take messages/reservations.
• Greet guests warmly and ensure their satisfaction.
• Coordinate seating arrangements for efficient service.

Skills

Customer Service

Communication Skills

Attention to Detail

Basic Mathematical Skills

Fluent English

Multilingualism

Education

High School Diploma or equivalent

Job description

Located in downtown St. Louis, steps away from the action in Ball Park Village, One Cardinal Way pool is an urban oasis and escape for residents and their guests. Set amidst an amazing cityscape backdrop and views of Busch Stadium, the pool features private cabanas, full cocktail service, bar, and will offer the perfect warm-weather, sun-kissed-inspired menu.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English; other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees, and third parties that reflects highly on the venue, the brand, and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review, and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.