Host Staff

Invited - ClubCorp; Raleigh (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading company in the hospitality industry as Host Staff, responsible for creating memorable experiences for Members and guests. You will greet and seat guests, maintain service standards, and assist with various tasks to ensure smooth operations. Ideal candidates will have a background in service and a commitment to high-quality customer interactions.

Qualifications

• Previous experience in the service industry preferred.
• Ability to communicate effectively and follow instructions.
• Trustworthy with all member information, maintaining confidentiality.

Responsibilities

• Create first and last impressions for Members and guests.
• Maintain an orderly work area and assist with other staff positions.
• Notify management of Member/Guest complaints and practice service recovery.

Skills

Communication

Customer Service

Trustworthiness

Education

High school diploma or equivalent

Job description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary:

The Host Staff are responsible for creating the first and last impressions of the Club experience for Members and guests by providing the Three Steps of Service as Members/Guests are greeted and seated. Also responsible for maintaining an orderly work area and assisting with other staff positions, such as Member Services Representative duties, as requested.

Day-to-Day:

• Maintain Invited service standards as outlined in the F&B Service training program at high standards.
• Know Members' names and greet them promptly in a polite manner to provide a warm welcome, displaying a high-quality level of service.
• Converse with Members and guests in an outgoing and friendly manner. Focus on Members' and guests' needs and remain calm, professional, and courteous at all times, even when under pressure.
• Close out the podium at the end of each shift and maintain it in an orderly fashion.
• Ensure daily assignments and side work are complete in respective areas to meet Club standards.
• Notify management of Member/Guest complaints as they occur. Practice good service recovery by rectifying any complaints as soon as possible.
• Interact professionally with Members/Guests, assisting with changes and last-minute requests as needed.

About You:

• Previous experience in the service industry preferred.
• Experience with a telephone system preferred.
• Trustworthy with all member information, maintaining confidentiality.
• Ability to communicate effectively and follow instructions.
• High school diploma or equivalent required.

Have more questions? Check out our Invited Jobs website for more details about Club Life, the Employee Experience, Company Benefits, and Our Culture. Join us on our Social Networks: LinkedIn, Instagram, Twitter, Facebook.

Invited is an Equal Employment Opportunity Employer

This job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.