VIP Host Staff

Live Nation; Raleigh (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dynamic VIP Host staff to enhance the experience of guests at events. This role involves engaging with VIP clients, providing exceptional customer service, and ensuring all VIP areas are ready for guests. You will be the face of hospitality, welcoming guests, answering questions, and addressing any needs that arise during events. If you are a creative thinker with a passion for delivering outstanding service and enjoy working in a lively environment, this opportunity is perfect for you. Join a team dedicated to creating memorable experiences for all attendees!

Qualifications

• At least 2 years in Guest Service and excellent communication skills.
• Must be able to lift and carry 50+ lbs and work in various weather conditions.

Responsibilities

• Assist guests in VIP areas, ensuring a smooth and enjoyable experience.
• Deliver exemplary customer service and address any guest needs or issues.
• Work collaboratively with team members to maintain venue readiness.

Skills

Guest Service

Communication Skills

Problem Solving

Teamwork

Customer Service

Education

High School Diploma or equivalent

Job description

Coastal Credit Union Music Park at Walnut Creek is seeking VIP Host staff. The VIP Host staff will engage with and aid all Live Nation clients that purchase VIP club access, season tickets, box seats, or premium seating for our events. VIP Services staff members will be located throughout all our VIP areas and will be required to assist with questions, issues, or complaints in these areas.

Job Functions:

1. Assist in all aspects of the VIP/Premium Seat Services experience - including the club, pavilion/box seats, and parking lot.
2. Make sure VIP Club and VIP Boxes are show ready.
3. Welcome guests as they enter the VIP entrance. Scan tickets, issue wristbands/credentials.
4. Answer questions, show guests to their seats, and assist with any other needs that may arise throughout the evening.
5. Monitor VIP Boxes to ensure only properly ticketed/credentialed guests are permitted.
6. Deliver exemplary customer service to exceed expectations and maintain customer loyalty.
7. Refer unresolved customer grievances to designated departments for further investigation.
8. Help the PSS team and wait-staff keep the VIP Club tidy and running smoothly throughout the show.
9. Serve as a resource of information for all guests regarding their experience. Be knowledgeable of venue policies and event details.
10. Aid all crew members as necessary and communicate effectively with others to enhance the overall guest experience.
11. Partner with fellow crew members at the end of the show to close the venue - this may include collecting and properly storing event equipment such as lawn chairs, barricade, recycling, etc.
12. Ensure guests are safely enjoying the show.
13. Guide guests to exits or provide other instructions or assistance in case of emergency.
14. Other tasks as assigned by the VIP Club Supervisor, PSS Coordinator, or Management.

Qualifications:

1. High School Diploma or equivalent.
2. At least 2 years in Guest Service and communications.
3. Creative thinker and problem solver.
4. Excellent verbal, written, and interpersonal communication skills.
5. Acute sense of judgment, tact, and diplomacy.
6. A strong sense of teamwork and ability to execute programs.
7. Position requires constant walking, climbing stairs, lifting, and carrying 50+ lbs. and occasional sitting.
8. Must be willing and able to work in various weather conditions, including rain and heat.

Equal Employment Opportunity:
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.