Host | Southern Tier - Buffalo, NY

Southern Tier Brewing Company; Buffalo (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive Compensation

Referral Program

Flexible Schedules & Ample Product Dis

Opportunities for Growth Across 5 Suc

Job summary

Southern Tier Brewing Company seeks a Host to greet and seat guests in the taproom, assist with phone inquiries, and keep the retail area welcoming. You will manage wait lists, coordinate with teammates, and answer questions about merchandise while delivering outstanding hospitality.

Starting pay is $16 per hour; use POS to handle sales and contribute to a clean, organized guest experience in a fast-paced environment.

Qualifications

• Excellent interpersonal skills and comfort discussing products with guests.
• Strong communication and ability to work collaboratively in a fast-paced environment.
• Basic computer skills and familiarity with POS systems.

Responsibilities

• Greet guests warmly and seat them in the taproom following a rotation.
• Answer phone calls and manage wait list using Table Maintenance technology.
• Coordinate with staff to ensure smooth operation and guest satisfaction.
• Process merchandise transactions using the POS system.
• Provide product knowledge and answer questions about merchandise.
• Restock merchandise and maintain an organized retail space.
• Monitor inventory and assist with restocking and cleaning duties.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Tools

POS system

Job description

Join our passionate community brought together by our love for great beer, cider, and the process that makes it all happen. Quality is our thing, and so is staying curious—always learning, tweaking, and pushing to get better at what we do. We’re fired up by the people who enjoy our pours and the teams that make it all possible. If you’re into collaboration, craft, and being part of a tight-knit crew, we’d love to raise a glass with you.

Who We Are & What We Offer

Artisanal Brewing Ventures (ABV) is a top 10 regional craft alcohol company in the US, made up of 5 long standing, successful craft brands (75+ combined years!): Victory Brewing, Bold Rock Cider, Sixpoint Brewery, Southern Tier Brewing & Southern Tier Distilling. We have locations in 5 states (NY, PA, OH, VA, NC) including taprooms, production facilities, & our corporate headquarters.

• Competitive Compensation
• Referral Program
• Flexible Schedules & Ample Product Discounts
• Opportunities for Growth Across 5 Successful Brands

What We Do

At Southern Tier, some of the best moments happen with a great beer in hand. That idea—and our commitment to brewing beers that live up to those moments—led us to team up with Artisanal Brewing Ventures back in 2014. Since then, our brewers have been able to focus on what they do best, while Southern Tier has reached more craft beer fans in new places. Beyond that, sharing resources like marketing, administration, and accounting has created valuable business efficiencies. Access to carefully selected ingredients and the collaborative opportunities that come with scaling have made the Southern Tier-ABV partnership a true match made in craft beer heaven.

Host

The Host will greet and seat guests at the appropriate location in the dining room by following a server rotation, monitoring a waiting list, and answering the telephone. The host will also assist guests that are purchasing merchandise from the retail space. As a Host, you will serve as the face of our brand in the taproom, engaging with guests to educate them about our products while delivering an outstanding hospitality experience. This role combines product knowledge with exceptional customer service to create memorable interactions that reflect the values and quality of our brand.

Reports to:

General Manager or Front of House Manager on duty

What You'll Do

• Serve as the first point of contact in the taproom, greeting guests warmly and ensuring a welcoming and organized guest experience from arrival to seating
• Answer the telephone to attend to guest needs and use Table Maintenance technology to manage wait and floor plan
• Coordinate with other staff members to ensure smooth operation and exceptional guest experience
• Process merchandise transactions accurately using the point-of-sale (POS) system
• Knowledge and ability to answer guest's questions about merchandise
• Restock the merchandise cooler and retail space to maintain an organized and visually appealing merchandise layout
• Monitor inventory levels and assist with restocking and organizing products in the retail spaceMaintain general cleanliness of host area, front taproom area, and merchandise area
• Assist with other side work duties such as cleaning the dining area, preparing silverware, refilling condiments, restock restrooms, etc.
• Performs other duties as assigned
• Pay for the position starts at $16 per hour

Who We're Looking For

• Must be at least 18 years of age* (17 allowed in certain counties)
• At least one year of related experience preferred
• Excellent interpersonal skills and comfortability with discussing our products in detail with guests
• Strong communication skills and the ability to work collaboratively in a fast-paced, team-oriented environment
• Ability to use Table Maintenance technology to manage wait and floor plan
• Basic computer skills and familiarity with point-of-sale systems
• Must be able to remain in a standing position for extended periods of time
• Must be able to lift and carry at least 20 pounds
• Ability to perform physical tasks, including frequent bending, stooping and reaching

Pay for this position starts at $16 per hour

Disclaimer

This Job Description is only a summary of the typical functions of the job, not an exhaustive list or comprehensive list of all job responsibilities, tasks, and duties.

Artisanal Brewing Ventures is an Equal Opportunity Employer

Disclaimer

This Job Description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties.

Artisanal Brewing Ventures is an Equal Opportunity Employer.