Host - Saco 2027

ExplorUS; Campton (NH); On-site; USD 17,000 - 25,000; Full time

Job summary

Outdoor Recreation Hospitality LLC, dba White Mountain – Saco, in the White Mountain National Forest, seeks a Host for the 2027 season. The role supports campground operations, guest services, gate and check-in tasks, and basic retail duties in a scenic outdoor setting.

You will welcome visitors, explain area rules, handle reservations and payments, keep facilities clean, and assist with cabin turnovers and safety procedures.

Qualifications

• Strong customer service and communication skills.
• Ability to handle money and perform basic math.
• Flexible schedule including evenings, weekends, holidays.
• Able to lift 20 pounds and work outdoors.

Responsibilities

• Provide courteous customer service and relay recreation area rules to visitors.
• Register campers, collect fees, and sell retail items.
• Operate cash register and record revenues and data.
• Maintain cleanliness in restrooms, facilities, and common areas.
• Assist with rental cabins turnover and housekeeping duties.
• Assist with safety, security, and emergency procedures.
• May perform retail duties such as POS operations.
• Support activity programs and shift planning as needed.

Skills

Customer service

Communication skills

Cash handling

Teamwork

Flexibility

Job description

Outdoor Recreation Hospitality LLC, dba White Mountain – Saco-

Working at the White Mountain National Forest in the Saco District offers the opportunity to be part of one of New England’s most scenic regions, known for its majestic mountains, rivers, and vibrant forests. The positions for our upcoming 2027 season are fulfilling jobs for outdoor enthusiasts, offering the chance to help preserve and share the beauty of the White Mountains while supporting memorable experiences for visitors.

Title: Host
Reports To: General Manager
Department: Operations

Summary: The Host provides a quality recreational experience for visitors within areas operated by the Company. The position is frequently filled by two people but may be an individual role in certain locations. The Host handles nearly all operational tasks in an assigned campground or area, including gate and check-in operations, parking compliance, housekeeping, custodial care, customer service, and possible retail work.

RESPONSIBILITIES

• Provides courteous, helpful customer service, educates the public on recreation area rules and regulations, and stays familiar with local points of interest and facilities; knows rates, hours, and special events; promotes Company and partner programs; notifies the supervisor of guest dissatisfaction.
• Registers campers, collects fees, and sells retail items such as firewood, ice, and concession goods; checks in reservations and day-use visitors, answers phones, and helps guests make reservations.
• Operates a cash register and processes cash, credit, and debit transactions; records revenues and fee data using Company-approved forms and keeps logs, receipts, and visitor-use data.
• Verifies payment and permits, issues tickets for non-payment, keeps fee and information boards accurate, and helps control parking, boat ramp, and picnic areas.
• Performs evening compliance rounds to ensure visitors follow rules and regulations; inspects launch ramps and campgrounds for cleanliness and safety.
• Clean vault toilets/bathrooms as part of their duties.
• Cleans, sanitizes, and stocks restrooms; empties trash and replaces liners; cleans roadways, trails, campsites, picnic tables, fire rings, and grills; also cleans showers, chem-toilets, laundry, and office facilities on the approved schedule and follows Company recycling guidelines.
• Rakes and grooms sites and public areas with weed eaters, mowers, and leaf blowers; removes litter and micro-trash; maintains trails, outposts, and rental cabins.
• Turns over rental cabins (changing linens and towels, restocking, vacuuming, dusting), handles laundry, and responds to spills and broken glass.
• Monitors janitorial supplies and equipment and cleans and stores equipment at the end of each shift.
• Reports unsafe or hazardous conditions as discovered; reports property damage and maintenance issues to the supervisor; logs and returns lost and found and guest property.
• Handles emergencies, including directing emergency vehicles; follows safety, security, and privacy policies and uses chemicals and tools safely.
• Maintains the cleanliness and general condition of assigned vehicles and equipment.
• May assist with activity programs and plan shifts.
• May be assigned retail duties, including operating a point-of-sale system, stocking merchandise, and assisting customers with purchases.
• All other related duties as needed.

REQUIREMENTS

• Strong customer service and excellent verbal and written communication skills; enjoys extensive public contact; courteous, helpful attitude.
• Ability to de-escalate challenging situations with co-workers or guests.
• Basic recordkeeping and money handling experience; strong math aptitude.
• Able to work with minimal supervision, learn quickly, and follow instructions accurately; works independently and as part of a team in a fast-paced environment.
• Flexible schedule, including regular evenings, weekends, and holidays; early mornings, peak periods, and on-call shifts as needed.
• Basic manual labor abilities, including willingness to clean and sanitize with chemicals and clean debris/ash from fire pits; able to lift 20 pounds frequently and 25+ pounds occasionally.
• Able to move safely over rough terrain and work in extreme weather; able to stand in place or move about for long periods.
• Able to tow own RV (where applicable) in and out of campgrounds in emergencies.
• At least 18 years old (21 to drive), with reliable transportation; bondable. Valid driver's license and insurable through the Company's motor vehicle carrier.
• Familiar with Company and partner agency policies; boating rules and lake geography where applicable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Eligible employees are offered health benefit. All hours worked will be paid.