Security Hosts-PT- Vinyl Room
Live Nation Entertainment
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Benefits offered by this job
Job summary
Live Nation Entertainment is seeking a guest services associate to deliver exceptional experiences at our venues in Las Vegas. You will welcome guests, assist with reservations in the Vinyl Room and House of Blues, and maintain a safe, vibrant atmosphere.
Ideal candidates are fluent in English, flexible with late hours, and comfortable managing multiple tasks in a fast-paced environment. Prior experience in live entertainment or hospitality is a plus, with an emphasis on safety and guest
Qualifications
- State or County Licensee or Certification Requirement/ Responsible Alcohol Awareness Training Certification or Equivalent.
- 3 years work experience interacting with people in a positive environment.
- Read, write and speak English fluently.
- High School Diploma or equivalent.
- Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving.
Responsibilities
- Give proper recognition to Vinyl Members, Live Nation Executives and VIPs.
- Serve as a resource of information for Members regarding their experience in Vinyl Room and House of Blues.
- Provide assistance to Members regarding reservation timing.
- Communicate effectively with others to enhance members’ experience.
- Maintain contact with Manager, Chef, Bartender, and Server.
- Observe Lounge area and Podium to uphold ambiance.
- Adapt vocabulary to current audience and social context.
- Maintain exemplary grooming standards.
- Anticipate guests’ needs and ensure safety by proactive interaction.
- Prevent and resolve altercations among guests.
- Lead guests and employees in emergency evacuation procedures.
- Circulate through work area to maintain control.
- Check IDs for guests under 30 drinking alcohol.
Skills
Education
Tools
Job description
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
- Ability to give proper recognition to Vinyl Members, Live Nation Executives and VIP’s to instill appreciation for their membership and patronage
- Serve as a resource of information for all Members regarding their experience within both the Vinyl Room and House of Blues
- Provide assistance to Members regarding the timing of their reservation
- Provide assistance to all positions and communicate effectively with others to enhance members’ experience
- Maintain contact with Manager, Chef, Bartender, and Server regarding the arrival of Members
- Constant observation of Lounge area and Podium to uphold the ambiance of the Room
- Articulate vocabulary with the ability to adapt and socialize with current audience
- Exemplary and professional grooming standards
- Ability to anticipate guests’ needs
- Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility
- Prevent and resolve altercations among guests
- Lead guests and other employees in emergency evacuation procedures and provide assistance
- Maintain control by circulating through your work area throughout the shift
- Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue
- Ensure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down search
- Enforce House policy regarding photos/videos/recording devices
- Safeguard against theft and property damage
- Communicate clearly using radios, hand signals and flashlights. Remain in constant contact throughout the shift
- Set up area before opening (stanchions, table configuring, etc.)
- Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift
- Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
- (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
- Flexible schedule and ability to work late hours
- 3 years work experience interacting with people in a positive environment
- Read, write and speak English fluently
- Must be able to lift or move up to 25 lbs using proper lifting techniques
- High School Diploma or equivalent
- Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving
- Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
- Ability to diffuse possibly volatile situations with tact and diplomacy
- Tolerance of all cultures, music and art forms
- Bi-lingual
- Cash handling experience
- Experience recognizing valid ID’s
- Experience in a live music environment
- Self-defense training
- Experience using metal detection equipment
- Working environment is fast-paced, often loud and stressful
- Position requires extended periods of prolonged standing and working on your feet both indoors and outdoors
- Must be able to lift or move up to 25 lbs using proper lifting techniques
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical
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