Host Person - Tavern Part Time

M Resort Spa Casino; Henderson (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment is seeking a Host/Hostess at our Henderson, NV area property to present menus, manage guest flow, and provide excellent service at the host stand. You will assist with reservations, communicate dining options and hours, and ensure smooth shifts with a professional demeanor.

The role emphasizes guest satisfaction, accurate information delivery, and collaboration with team members across departments in a fast-paced environment.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED.
• Previous experience in a high-volume, full-service restaurant environment preferred.
• Strong organizational and interpersonal skills with the ability to manage guest flow and seating efficiently.
• Excellent verbal and written communication skills.
• Proficiency in basic math for handling guest counts and reservations.
• Professional, confident, and pleasant demeanor with a well-groomed appearance in accordance with company standards.
• Ability to build and maintain effective working relationships with guests, team members, and other departments.
• Thorough understanding of company and departmental policies, procedures, rules, and regulations.
• Ability to read, write, and communicate effectively in English.
• Experience with MMS and MICROS systems preferred.

Responsibilities

• Present clean, organized menus to guests and inspect all menus regularly, replacing any that are worn or damaged.
• Maintain the professional appearance and cleanliness of the host stand and surrounding areas.
• Provide guests with accurate information regarding hotel and casino services, including dining options and hours of operation.
• Monitor guest wait times and identify large parties to ensure efficient seating and service.
• Answer incoming calls at the host stand and assist with reservations or inquiries.
• Oversee and support the completion of side work by team members.
• Address initial guest concerns or complaints professionally and promptly notify the manager on duty of any issues.
• Ensure smooth shift transitions by remaining on duty until properly relieved and communicating relevant information to incoming staff.
• Confirm that tables are properly set and ready for service at the beginning of each shift.
• Assist the manager with coordinating staff breaks as needed.
• Provide courteous and friendly service to all guests and team members.

Skills

Guest service

Communication skills

Math skills

English proficiency

Teamwork

Education

High School Diploma or GED

Tools

MMS systems

MICROS systems

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Essential Duties And Responsibilities

• Present clean, organized menus to guests and inspect all menus regularly, replacing any that are worn or damaged
• Maintain the professional appearance and cleanliness of the host stand and surrounding areas
• Provide guests with accurate information regarding hotel and casino services, including dining options and hours of operation
• Monitor guest wait times and identify large parties to ensure efficient seating and service
• Answer incoming calls at the host stand and assist with reservations or inquiries
• Oversee and support the completion of side work by team members
• Address initial guest concerns or complaints professionally and promptly notify the manager on duty of any issues
• Ensure smooth shift transitions by remaining on duty until properly relieved and communicating relevant information to incoming staff
• Confirm that tables are properly set and ready for service at the beginning of each shift
• Assist the manager with coordinating staff breaks as needed
• Provide courteous and friendly service to all guests and team members

Qualification Requirements

• Must be at least 18 years of age
• High School Diploma or GED
• Previous experience in a high-volume, full-service restaurant environment preferred
• Strong organizational and interpersonal skills with the ability to manage guest flow and seating efficiently
• Excellent verbal and written communication skills
• Proficiency in basic math for handling guest counts and reservations
• Professional, confident, and pleasant demeanor with a well-groomed appearance in accordance with company standards
• Ability to build and maintain effective working relationships with guests, team members, and other departments
• Thorough understanding of company and departmental policies, procedures, rules, and regulations.
• Ability to read, write, and communicate effectively in English
• Experience with MMS and MICROS systems preferred

Language Skills

• Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
• Strong verbal and written communication skills to interact effectively with guests, team members, and management
• Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
• Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
• Must be able to document incidents, complete reports, and follow written instructions precisely
• Proficiency in communicating policies, procedures, and expectations to team members

REASONING ABILITY

• Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions
• Strong problem-solving skills in standardized situations involving multiple variables
• Capable of making quick decisions under pressure while maintaining guest satisfaction and safety
• Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events
• Demonstrates logical thinking and adaptability in a fast-paced, high-volume environment
• Must be able to prioritize tasks and manage time effectively during peak business hours
• Ability to interpret and follow company policies, procedures, and regulatory guidelines
• Maintains professionalism and discretion when handling sensitive or confidential information

CERTIFICATES, LICENSES, REGISTRATIONS

• Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations
• Valid Clark County Health Card required.

PHYSICAL DEMANDS

• Regularly required to stand for extended periods and use hands to handle tools, equipment, and objects
• Frequently required to reach with arms, speak clearly, and actively listen in a fast-paced environment
• Visual acuity required, including close vision, color differentiation, and peripheral awareness
• Ability to lift and move:
  • Up to 10 lbs regularly
  • Up to 30 lbs frequently
  • Up to 50 lbs occasionally (with assistance or equipment as needed)
• Must be able to push, pull, bend, twist, stoop, crouch, kneel, and maintain balance in various work environments, including confined or crowded spaces
• May be required to navigate stairs, ramps, and uneven surfaces
• Must be able to perform physical tasks safely and efficiently in a dynamic and guest-facing setting

WORK ENVIRONMENT

• May be exposed to secondhand tobacco smoke
• Fast-paced, high-energy atmosphere requiring excellent multitasking and communication skills
• Frequent interaction with guests and team members in a dynamic customer service setting
• May involve standing, walking, or moving for extended periods during shifts
• Must be comfortable working in areas with varying noise levels, lighting, and temperature conditions
• Flexibility required to work nights, weekends, holidays, and overtime based on business needs
• Compliance with uniform and grooming standards is required
• Must adhere to all company policies, procedures, and regulatory guidelines
• Reasonable accommodations will be made for individuals with disabilities in accordance with applicable laws

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment.

Equal Opportunity Employer