Host Person - Casual Dining

Wynn Resorts, Limited; Las Vegas, Northern (NV, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Wynn Las Vegas is seeking a friendly Host to welcome guests, manage seating and reservations, and coordinate front-of-house operations. You will be the first and last point of contact, ensuring a seamless dining experience with a guest-first mindset.

Responsibilities include greeting guests, maintaining waitlists, coordinating large parties, and communicating guest preferences to service and management. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent required.
• Previous host/restaurant/guest service experience preferred.
• Hospitality or high-volume casual dining experience a plus.
• Must be at least 18 years of age.

Responsibilities

• Greet guests warmly and manage seating and reservations.
• Maintain accurate waitlists and provide realistic wait times.
• Coordinate reservations, large parties, and special seating requests.
• Relay guest preferences and VIP notes to service and management.
• Assist with guest inquiries and service recovery as needed.
• Keep host stand and entry area clean and organized.
• Attend pre-shift meetings and stay informed on daily priorities.

Skills

Guest service

Communication

Multitasking

Organization

Customer service

Education

High school diploma or equivalent

Job description

The Host Person is responsible for creating a welcoming and positive first impression for guests at Wynn Las Vegas. This role manages reservations, guest flow, and seating while delivering friendly, efficient, and attentive service consistent with Wynn's service standards.

The Host Person serves as the first and last point of contact for guests, ensuring a seamless dining experience through professional communication, strong organization, and a guest-first mindset.

Key Responsibilities

Guest Experience & First Impressions

• Greet all guests warmly with eye contact and a friendly, engaging demeanor
• Maintain a professional, upbeat presence in all guest interactions
• Provide accurate information regarding menu offerings, wait times, and restaurant amenities
• Thank and invite guests to return, creating a lasting positive impression

Seating & Reservations Management

• Manage the guest seating process to ensure efficient table turns and balanced service flow
• Maintain accurate waitlists and provide realistic wait times
• Coordinate reservations, large-party bookings, and special seating requests
• Communicate effectively with servers and management regarding guest flow and table status

Communication & Coordination

• Act as a liaison between guests and restaurant team members, relaying feedback or service needs
• Communicate guest preferences, special occasions, or VIP notes to service and management teams
• Support front-of-house operations through clear, timely communication

Guest Support & Service Recovery

• Assist guests with special requests, inquiries, and directions to other property amenities
• Address guest concerns with professionalism and escalated issues as needed
• Support overall guest satisfaction by anticipating needs and responding promptly

Operational Responsibilities

• Maintain cleanliness and organization of the host stand and entry area
• Ensure menus, signage, and reservation systems are accurate and up to date
• Complete opening, closing, and shift-related checklists
• Attend pre-shift meetings and training sessions to stay informed of daily priorities

Compliance & Brand Standards

• Adhere to Wynn grooming, uniform, and presentation standards at all times
• Follow all health, safety, and sanitation guidelines
• Execute all responsibilities in accordance with Wynn policies and departmental procedures

Qualifications

Education & Experience

• High school diploma or equivalent required
• Previous experience in a host, restaurant, or guest service role preferred
• Experience in hospitality or high-volume casual dining environments a plus
• Candidates must be at least 18 years of age

Knowledge & Skills

• Strong communication and interpersonal skills
• Ability to multitask and remain organized in a fast-paced environment
• Customer service-oriented mindset with attention to detail
• Ability to maintain a positive attitude under pressure

Licenses & Certifications

• Must be able to obtain and maintain required work cards and licenses
• Casual dining restaurant within a luxury resort setting
• Fast-paced environment with high guest interaction
• Requires flexibility to work evenings, weekends, and holidays

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.