Host - PARLOUR Pizza + Pints

Bethyl Laboratories, Inc; Lexington (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Insurance benefits

Retirement plan

Paid time off

Employee discounts on meals

Job summary

PARLOUR in Lexington, KY is seeking a friendly Host/Hostess to welcome guests, manage reservations, and guide them to tables. The role can be full-time or part-time and emphasizes positive guest interactions.

You will coordinate seating, provide menus, accept carry-out orders, and work closely with kitchen and service teams to deliver a smooth dining experience. Previous customer service is preferred; strong communication and organization are essential.

Qualifications

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to remain composed in high-pressure situations.
• Strong organizational skills and attention to detail.
• Familiarity with point-of-sale (POS) and reservation systems is a plus.

Responsibilities

• Greeting and seating guests; manage reservations, walk-ins, and waiting lists.
• Escort guests to tables, present menus, and deliver silverware.
• Communicate effectively with guests and team members.
• Provide accurate wait time estimates and inform guests about table availability.
• Address guest inquiries and special requests to ensure satisfaction.
• Collaborate with kitchen and service staff to ensure order accuracy and timely carry-out.
• Maintain lobby area and handle payment transactions accurately.

Skills

Customer service experience

Excellent communication

Composure under pressure

Organizational skills

POS familiarity

Reservation systems

Tools

POS systems

Reservation systems

Job description

Overview

As a Host/Hostess at PARLOUR, you play a crucial role in crafting an exceptional dining experience for our valued guests. Whether you seek a full-time or part-time position, if you are passionate about hospitality and thrive on creating positive guest interactions, we welcome you to join our team.

Responsibilities

Greeting and Seating Guests

• Extend a warm and friendly welcome to guests.
• Efficiently manage reservations, walk-ins, and waiting lists.
• Escort guests to their tables, present menus, and deliver silverware.

Communication

• Communicate effectively with guests and team members.
• Provide accurate wait time estimates and keep guests informed about table availability.

Customer Service

• Address guest inquiries and concerns with professionalism and courtesy.
• Assist with special requests, ensuring personalized and satisfying experiences.
• Collaborate seamlessly with kitchen and serving staff to elevate the overall guest experience.
• Efficiently manage and process carry-out orders.
• Collaborate with the kitchen and service staff to ensure accurate and timely carry-out order fulfillment.

Maintaining Lobby Area

• Keep the lobby area clean, organized, and visually appealing.

Payment Processing

• Handle payment transactions accurately and securely.
• Provide change and receipts as required.

Qualifications

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to remain composed in high-pressure situations.
• Strong organizational skills and attention to detail.
• Familiarity with point-of-sale (POS) and reservation systems is a plus.

Physical Requirements

• Ability to stand for extended periods.
• Lift and carry up to 25 pounds.
• Comfortable working in a fast-paced environment.
• Competitive hourly wage.
• Employee discounts on meals.
• Opportunities for career advancement within the company.
  • Full-time positions include insurance benefits, retirement plan, and paid time off.