Host - Nelsons (Part Time)

Terranea Resort; Rancho Palos Verdes (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Terranea Resort in Rancho Palos Verdes, CA is seeking a friendly Host/Hostess to welcome guests, seat dining parties, and coordinate with servers to ensure prompt service.

You will uphold hospitality standards, maintain the host stand and dining areas, monitor cleanliness, and assist with guest inquiries while presenting a polished appearance. Prior hospitality experience and a Food Handler's Card are preferred.

Qualifications

• Must be able to speak, comprehend, and read English.
• Strong communication skills are required.
• Food Handler's Card required.

Responsibilities

• Greet guests at the door and escort/direct them to a table.
• Set tables according to service standards.
• Introduce the guests server as they sit down.
• Communicate with the kitchen regarding guests counts and length of wait for tables.
• Always smile and greet guests with a warm welcome.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Maintain cleanliness of work areas and hostess stand throughout the day.
• Welcome and acknowledge all guests according to company standards.

Skills

Customer service

English fluency

Communication skills

Stamina

Professional appearance

Education

High School diploma

Food Handler's Card

Hospitality experience

Job description

Overview

• To provide an exceptional guest experience
• Maintain the company image and vision statement
• Participate in ongoing training and encourage the personal development of all associates

Responsibilities

• Greet guests at the door and escort/direct them to a table
• Set tables according to service standards
• Introduce the guests server as they sit down
• Communicate with the kitchen regarding guests counts and length of wait for tables
• Always smile and greet guests with a warm welcome
• Check in with guests to ensure satisfaction with each food course and/or beverages
• Maintain cleanliness of work areas and hostess stand throughout the day
• Make silver ware roll ups throughout the shift
• Ensure uniform and personal appearance are clean and professional
• Welcome and acknowledge all guests according to company standards
• Run food and bus tables when you find extra time
• Anticipate and address guests` service needs
• Check the restroom and perimeter of the restaurant every 30 minutes to ensure cleanliness
• Thank guests with genuine appreciation
• Perform other reasonable job duties as requested by Supervisors

Additional Duties & Responsibilities:

• Adhere to departmental policies and procedures
• Effectively communicate with peers, management, line and front of the house employees
• Be responsible for the cleanliness of the immediate work area as well as the general property and perimeter
• Subscribe to proper grooming, dress and uniform standards as set forth by Company policyBe courteous to all guests and coworkers
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately

Qualifications

• Energetic, enthusiastic and motivational individual
• Must be able to speak, comprehend, and read English
• Must have strong communication skills
• Ability to implement and uphold service standards
• Ability to interact with all associates and guests of the resort
• Ability to work well in stressful, high-pressure situations
• Must be able to stand or walk for long periods of time

Experience, Education, & Licensure:

• High School diploma preferred
• Food Handler's Card needed
• Hospitality experience preferred

Compensation

Base Pay Start Rate: $19.19/Hr.