Host - Milk & Honey

Thompson Hospitality; McLean (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Milk & Honey in McLean, VA is seeking a friendly Host to welcome guests and guide them to seating, setting the tone for a memorable brunch experience.

You will coordinate seating flow, answer questions about the menu and specials, and manage reservations and calls while staying poised in a fast-paced, high-volume setting. The role supports the dining team and helps ensure every guest feels valued.

Qualifications

• Experience in high-volume, upscale casual dining or an equivalent service environment preferred.
• Able to work flexible shifts including weekends and some holidays.
• Ability to stand and walk for 6–8 hours.
• Lift up to 20 lbs.
• Clear verbal communication with guests in a busy environment.
• Remain calm and composed while multitasking in a fast-paced setting.

Responsibilities

• Greet guests warmly and manage seating to create a great first impression.
• Coordinate seating flow for seamless dining experiences.
• Provide information about menu and specials.
• Handle reservations and phone calls efficiently.
• Collaborate with waitstaff for timely seating and smooth transitions.
• Act as hospitality ambassador with personalized guest attention.

Skills

High-volume dining experience

Verbal communication

Customer service

Multitasking

Flexibility

Stamina

Tools

Reservation systems

Phone systems

Job description

New restaurant opening! Find us near the skywalk to the Blue Garage

Are you a people person with a warm and welcoming demeanor? Join our team at Milk & Honey, a vibrant New Orleans themed Southern Brunch destination. As a Host, you'll be the face of our establishment, greeting guests with genuine hospitality and ensuring a smooth and enjoyable dining experience from the moment they walk through our doors. Your friendly nature and exceptional customer service skills will set the tone for our guests' visit, as you expertly manage seating arrangements and coordinate with the waitstaff. Bring your charm and organizational skills to Milk & Honey, where you'll play a vital role in creating a welcoming atmosphere and leaving a lasting impression on our valued guests.

Responsibilities

• Creating a memorable first impression by warmly welcoming guests with a radiant smile and genuine enthusiasm.
• Managing the flow of the restaurant, expertly coordinating seating arrangements to ensure a seamless and enjoyable dining experience.
• Engaging guests with your exceptional communication skills, providing them with helpful information about our menu and specials.
• Mastering the art of multitasking as you gracefully handle guest inquiries, phone calls, and reservation bookings with efficiency and poise.
• Collaborating with the waitstaff to ensure timely seating and smooth transitions between guests, optimizing our restaurant's efficiency and guest satisfaction.
• Embracing the role of an ambassador of hospitality, ensuring that each guest feels valued and receives personalized attention throughout their visit.

Qualifications

• Experience in high volume, upscale causal dining or an equivalent service environment preferred.
• Able to work flexible shifts and schedules, inclusive of weekends, and some holidays.
• Ability to stand and walk for extended periods (up to 6-8 hours).
• Lift and carry up to 20 lbs (e.g., menus, high chairs, booster seats).
• Reach, bend, and stoop occasionally.
• Use hands and arms to operate reservation systems and phones.
• Clear verbal communication skills and ability to interact with guests in a busy environment.
• Ability to remain calm and composed while multitasking in a fast-pace setting.

Who We Are:

Milk & Honey is a vibrant New Orleans themed Southern Brunch destination. We offer flavorful dishes from brunch through dinner, including popular items like Chicken & Waffles, Shrimp & Grits, and Mimosa Towers. Known for its warm, modern Southern cuisine and inviting atmosphere, guests can dine in or take their favorites to go. Every meal is a memorable experience meant to be shared.

Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.