Host & Guest Experience Pro — High Tips, Flexible Hours

Urban Egg; Colorado Springs (CO); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Health Insurance (FT team members)

Dental Insurance (FT team members)

Vision Insurance (FT team members)

Matching 401(k) (all team members)

Employee Assistance Program (available

Norton LifeLock (all team members)

On-Demand Pay (access your pay whenfg)

Job summary

Urban Egg in Colorado Springs is seeking a friendly Host to greet guests, manage reservations, and set the tone for an exceptional dining experience. This is a tipped position with an hourly wage plus tips, offering nights off and a supportive team environment.

Ideal candidates are organized, communicate well, and can multi-task in a fast-paced setting while maintaining a clean host stand and coordinating with the service team for smooth seating and guest satisfaction.

Qualifications

• Excellent communication skills and phone etiquette.
• Previous hospitality experience is a plus.
• Friendly, guest-focused attitude.
• Proficient using guest waitlist and other reservation system technologies.
• Ability to manage guest inquiries and provide exceptional service.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Manage reservations and seating arrangements efficiently, working with various reservation systems.
• Answer phone calls and respond to guest inquiries promptly.
• Maintain a clean and organized host stand and waiting area.
• Coordinate with the service team to ensure smooth seating flow.
• Handle guest complaints or concerns with professionalism and courtesy.
• Assist with special events or large parties as needed.
• Ensure compliance with health and safety regulations.
• Assist with to go orders.

Skills

Excellent communication

Phone etiquette

Customer service

Job description

Urban Egg in Colorado Springs is seeking a friendly Host to greet guests, manage reservations, and set the tone for an exceptional dining experience. This is a tipped position with an hourly wage plus tips, offering nights off and a supportive team environment.

Ideal candidates are organized, communicate well, and can multi-task in a fast-paced setting while maintaining a clean host stand and coordinating with the service team for smooth seating and guest satisfaction.