Host | Full-Time |Ensemble Arts

Oak View Group; Philadelphia (Philadelphia County); On-site; Full time

Job summary

A leading company in venue management seeks dynamic hosts to provide exceptional service in a fast-paced environment. Ideal candidates will possess strong communication skills and a passion for hospitality. This role offers an hourly rate of $18, with full-time benefits including health insurance and a 401(k) plan.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan with Matching

Paid Time Off

Qualifications

• Prior customer service experience in hospitality.
• Flexibility to work alternating shifts.
• Ability to stand for long periods.

Responsibilities

• Greet guests warmly and escort them to their dining area.
• Manage guest flow and provide accurate wait times.
• Observe guests to ensure high-quality service.

Skills

Customer Service

Communication

Interpersonal Skills

Adaptability

Time Management

Education

High School Diploma or GED

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues, our client roster includes the most influential, highest-attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide.

Position Summary

We are seeking dynamic and dedicated hosts to join our team. The ideal candidate will have a passion for hospitality and a knack for delivering top-notch service in a fast-paced, event-driven environment. As a host, you will play a crucial role in ensuring our guests have a memorable and enjoyable experience.

This role offers an hourly rate of $18.

Benefits for full-time roles include: health, dental, and vision insurance; 401(k) savings plan with matching; paid time off including vacation, sick days, and 11 holidays.

Note: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

Ensemble Arts Philly hosts a variety of genres including Broadway, comedy, theater, jazz, dance, and family presentations across three iconic venues: the Kimmel Center for the Performing Arts, the Academy of Music, and the Miller Theater.

Responsibilities

• Greet guests warmly with a smile and eye contact; escort them to their dining area; present menus; announce waitstaff's name.
• Use visual cues to seat guests in the bar or dining area based on their preference.
• Inform guests about their server to ensure a smooth handoff to the service staff.
• Answer incoming calls and provide appropriate service.
• Manage guest flow into dining and bar areas; provide accurate wait times when appropriate.
• Tend to special guest needs and requests.
• Observe guests throughout their dining experience to ensure high-quality service, such as noticing when a drink refill is needed.
• Adhere to sanitation, safety, and alcohol control policies to protect establishment and patrons.
• Assist dining room staff by setting and clearing tables, replenishing water, and serving beverages.
• Process dining charges accurately, including verifying orders, calculating taxes, and totaling bills for to-go orders.
• Handle payments by validating credit charges, approving checks, accepting currency, and issuing change for to-go orders.
• Reconcile cash drawer by verifying transactions and listing charges for to-go orders.
• Contribute to team efforts by accomplishing related tasks as needed.

Qualifications

• High school diploma or GED.
• Prior customer service experience in hospitality.
• Positive attitude and strong interpersonal skills.
• Good communication skills and phone etiquette.
• Flexibility to work alternating shifts.
• Ability to stand for long periods.
• Effective communication skills.
• Adaptability and good time management.

Our Commitment to Diversity

At OVG, we recognize that diversity drives innovation. We are committed to creating inclusive environments that reflect and celebrate the diverse communities we serve. We believe that embracing differences strengthens our people, enhances our service, and elevates our excellence.

Equal Opportunity Employer

Oak View Group is an equal employment opportunity employer. We do not discriminate against applicants or employees based on veteran status, race, color, religion, sex, national origin, age, disability, genetic information, or any other protected class under applicable law.