Host Couple Retreat Center, P/T - Hope Restored, MO

Focus on the Family; Branson (MO); On-site; USD 40,116,000 - 45,331,000; Full time

Benefits offered by this job

Norton LifeLock ID Theft Coverage

Legal Shield/ID Shield Coverage

AFLAC

403B Retirement Plan

Vacation Time & Vacation Payout

Sick Time

Holidays

Service Awards

Community Service Days

Bookstore Discount

Fitness Center

Medical Plan

Dental Plan

Vision Plan

Life Insurance

Disability Insurance

Flexible Spending Accounts

EAP (Employee Assistance Program)

Tuition Reimbursement

Warehouse Membership Reimbursement

Job summary

Focus on the Family’s Retreat Centers are seeking a Host Couple to provide attentive hospitality and grace-filled care for guests during their stay. You will welcome guests, give tours, carry luggage, and foster a warm, prayerful environment from arrival through departure.

The role emphasizes personal guest connection, managing common areas, and coordinating with staff to ensure a thoughtful experience. Occasional early mornings, evenings, and weekend presence is required.

Qualifications

• Character/spiritual alignment with Focus on the Family's ethos.
• Willingness to work odd hours including nights and weekends.
• Strong communication and conflict-resolution abilities.
• Discretion with confidential information and sensitive guest matters.
• Able to build rapport with guests and provide compassionate service.
• Demonstrates servant-leadership and guest-centered hospitality.

Responsibilities

• Be present for guest arrival, greet by name, provide a personal introduction, and assist with luggage.
• Welcome guests each morning and lead prayer at breakfast.
• Engage guests in the evening to foster connection and provide encouragement at departure.
• Maintain clean, organized common areas and ensure safety.
• Coordinate with Operations and therapists to enhance guest experiences.
• Perform light maintenance and cleaning as needed.

Skills

Independent judgment

Odd hours availability

Communication

Conflict resolution

Discretion

Interpersonal skills

Emergency handling

Education

High School diploma or equivalent

Job description

The Host Couple position exists to provide attentive and grace-filled hospitality to the guests at Focus on the Family’s Retreat Centers, ensuring that each guest is welcomed and cared for during their stay by responding to any needs and concerns guests may have. The Host Couple is an active and critical member of the Hospitality Team, serving as the primary provider of non-therapeutic care and connection between the guests and the Retreat Center staff.

Essential Duties/Responsibilities

• Is present for arrival on Sunday or Wednesday calling each guest to provide a personal introduction, offering a warm greeting, providing tours, carrying luggage, etc.
• Is in the Hospitality Center each morning by 7:00am to welcome guests, fellowship with them, and lead prayer, continuing to serve and be present throughout breakfast
• Is present in the Hospitality Center throughout dinner and the evening, engaging with couples and providing a relaxing and inviting environment to allow for more connection with each guest. Is present at the close of intensives – praying with the guests and offering encouragement as they depart
• Greets every person by name and makes conversation, prays for and with the guests
• Ensures common areas are arranged appropriately and items are put away from the night before
• Responds to any conflicts with guests ensuring that safety is top priority
• Facilitates and maintains communication throughout the week with the Operations team and therapists to partner in providing an excellent experience for each guest
• Performs light maintenance and cleaning needs for the week, as needed

Other Duties/Responsibilities

• May perform additional maintenance and cleaning including sweeping, emptying trash, watering plants inside and outside, changing and charging batteries, replenishing supplies, and laundry, as needed
• When temperature is below 40 degrees, starts fires in various fireplaces at specified times
• Performs other duties as assigned

Managerial Breadth/Scope of Job

• None

Working Environment/Physical Activities

• Stays for specified number of nights in lodging on property
• Occasional holiday and weekend work is required

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us…”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, "Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age."

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

• Able to easily build rapport with guests
• Peacemaker, compassionate, decisive, caring, approachable, welcoming, personable, hospitable, teachable, flexible, and has the heart of a servant

Knowledge/Experience:

• High school plus additional courses equivalent to one year of college
• 1-3 years of related experience

Skills, Abilities and Special Talents/Gifts:

• Requires highest level of independent judgment and decision-making abilities
• Willingness to be available at odd hours (i.e., nighttime, weekends) to help with guests needs
• Ability to communicate effectively (written and verbal)
• Ability to resolve conflict, disagreements, and misunderstandings
• Discretion in handling confidential/sensitive information
• Aptitude for handling unique interpersonal situations
• Ability to handle emergencies

Pay Range

$14.00 to $15.82/hr

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

Note

This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:

• Sick Time
• Bookstore Discount
• Fitness Center